can not view my score report on vue dashboard

hi there

i raise this ticket because vue customer support let me do this.

i passed mb-210 exam(4th January) but can not view my score report on vue dashboard.

please check Case number 05540223 raised by vue customer support and it contains all details about the exam.

***Moved from Exams / Score Reports or Exam Results

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Hi Zhang,

 

You may also view your score report in your Microsoft Certification Dashboard by signing in using your Microsoft account and password.

 

Once in, choose Pearson VUE under Exam Providers then click Go. Once in, click View Score Report.

 

Furthermore, when accessing your score report, please make sure you’re using an InPrivate or Incognito browser. You may also try using other browsers preferably the newer version of Microsoft Edge which can be downloaded here: https://www.microsoft.com/en-us/edge.

 

Should the issue persist, clear cache, cookies and allow all third-party cookies (steps here) Make sure you check Preserve Favorites website data and check both Temporary Internet Files then click Delete.

 

If the above steps do not resolve your issue, please provide us the requested information and a PSR (Problem Steps Recorder) in the initiated private message. (please see image below):

Upon receipt, we’ll replicate the issue and forward it to our Support Team for investigation.

 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

 

 

Regards,

Michael_T2
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Hi

I tried again with private window of new Edge browser,

but nothing has changed.

Replied additional infomations in private message,

please check it .

Regards,

zhang

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Hi Zhang,

Apologies for the late response.

Thank you for providing the requested information and recordings.

I checked your PSR and it appears that you’re accessing the browser on a different language.

In order for our Support Team to further investigate and to provide an expedient resolution, please provide us an updated PSR and change the language/locate of the webpage to English.

Please provide the updated PSR in the private message.

Upon receipt, we’ll forward it to our Support Team for investigation.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Regards,

Michael_T2
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Hi

Updated PSR with English display language,

pls check thd private message.

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Hi Zhang,

Thank you for providing the updated recording.

I have forwarded your step-by-step screenshots to our Support Team for further investigation.

Please expect for an update within 3-5 business days or as soon as we hear back from the concerned team.

Regards,

Michael_T2
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Hi Zhang,

I appreciate your patience throughout this process.

I just received an update from our Support Team confirming that everything is good on our end.

As advised, please reach out to your exam provider for further assistance on this issue.

For your reference, provided below are the contact options for Pearson VUE:

Contact: 855-542-6924, +1-952-905-7472 (toll)

https://home.pearsonvue.com/microsoft/contact

If this solves your problem, please indicate “Yes” to the question. If your inquiry was not fully resolved, please post a new question so we may continue in assisting you. This case will now be closed and locked.

Regards,

Michael_T2
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Last updated January 28, 2021 Views 94 Applies to: