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Dont see option to take photos of my workstation area

Hi,

I sat an exam before in the past and i remember weeks prior to exam, i was sent instructions to take photos of the work area and then again also on the day of exam show the same work area.

Obviously with the pandemic i don't have access to my office anymore and am working from home.

I have a desk, but it has a big PC on it with various things connected up to it. I'm unclear on what the requirements define as "Clutter" on a desk. 

I will be taking the exam with my work laptop, which i have hooked up to a separate monitor. However my personal PC (which will obviously be off during the exam) is also hooked up to the same monitor.

Prior to the exam should I unplug the personal PC and move it in to another room?

The monitor i use, is it OK to have that hooked up still to my work laptop? (camera comes from the work laptop which i leave off to my side though i am sure i can place it in such a way that the camera still has clear view of me)

Just trying to lessen time on setup on the day, would i be better off removing all other items other than my work laptop?

Second thing is, i don't see any option to take room photos, prior to taking the exam like i did in a previous exam.

No option to upload photo ID, etc. Does this now only occur on the day of the exam?

Stephen

Answer
Answer

Hello Stephen,

Thank you for posting your query.

As the exam is provide by Pearson VUE, we suggest you to contact their support and below are their details:

Phone Number: 855-542-6924 (US phone number)

Operation Hours: Monday-Friday, 7:00 AM-7:00 PM Central Time

For more contact info, click this link

Further, please refer to the instructions available in Pearson VUE Advanced Online Proctored Technical Requirements which will help you to get the system exam compliant. 

Here is the link: https://home.pearsonvue.com/Documents/Technical-specifications/Online-Proctored/Pearson-VUE-Browser-Lock-Advanced-Technical-Requir.aspx

If this solves your problem, please  confirm by selecting “Yes” within 2 business days, otherwise the thread will be automatically closed, locked and marked as answered.

Regards,

Santhosh R

Support Period: Monday – Friday

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Question Info

Last updated July 28, 2020 Views 162 Applies to: