Selected user account does not exist in tenant 'Microsoft Services' and cannot access...

Hi, I am getting the following error message when trying to login after clicking "Continue" in the exam registration form.

"Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application 'XXXXXXXX' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account."

***Moved from Certification Profile / Sign In / Microsoft Account Issue

Hello Sebastian2015,

 

Based on the error message you are getting, you may want to try the following recommendations below:

 

1.     Try using your browser in InPrivate/Incognito (no other tabs open)

2.     Should the issue persist clear cache and cookies (steps here) Make sure you check Preserve Favorites website data ‘and check both Temporary Internet Files and Cookies then click Delete.

3.     Go back to Microsoft Certification Dashboard  and please sign in with the Microsoft account and password linked with your certification profile.

4.     Click the Schedule next exam button to choose the exam.

 

If the issue persist, please provide us with the PSR (Problem Steps Recorder)  of the incident starting from the sign in page until you reach the error message along with the requested details through private message so we may continue troubleshooting with you.

 

Click the image below to access the private message.

 

 

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

 

Regards,

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Yes, it is working in InPrivate mode!

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Hello Sebastian2015,

 

Thank you for the resolution confirmation. This case will now be closed and locked. Please note that once Private Messaging has been locked and closed, you cannot reply. It was a pleasure to assist you.

All the Best,

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Last updated April 20, 2021 Views 5,598 Applies to: