I am not able to see my certificates in my account. My MCID was showing different when I scheduled exam.

Hello Sayali,

Thank you for contacting Microsoft Community.  

Based on your inquiry, we understand you require assistance with a missing certificate.

To provide you with further assistance, we have opened a Private Message where we have requested information related to your Certification Profile in order to verify it and assist you accordingly. You can access the following link: 

Initiate Private Message

We are looking forward to your information. If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Regards

Hello Sayali,

We hope you are doing well.

To continue assisting you in this matter, we need to collect your information.

To ensure that your privacy is maintained, please utilize the Private Messaging channel we opened for you.

The link for this private channel is located on our previous response. However, in case you are unable to access it, you can click on the dialog box icon

() located at the top-right of this Forum page under the Question Info section.

If no response is received, we will proceed to close and lock the case within one (1) business day.

Best regards,

Hello Sayali,

We hope you are doing well.

Please let us know if you still require assistance with your inquiry.

If so, please refer to the Private Message channel and send us the information requested. To access this channel, you can click on the dialog box icon

() located at the top-right of this Forum page under the Question Info section.

We are looking forward to your information. If no response is received, we will proceed to close and lock the case the next business day.

Best regards,

Hi Josedavid Arevalo, I have sent you the information in Private chat. Please let me know if you require any more information about the same.

Thanks,

Sayali Shravagi

Hi Sayali,

Please go to the Private Messaging section, to guarantee the protection of your data.

Once you reply to this email with that information, we will get back to you as soon as possible. If no response is received, we will proceed to close and lock the case and private message within two business days.

Kind regards,

Hi Josedavid Arevalo, I have replied you in the Private chat. Please help.

Thanks,

Sayali Shravagi.

Hello Sayali,

Hi Josedavid Arevalo, I have replied you in the Private chat. Please help.

Thanks,

Sayali Shravagi.

Hi Sayali,

here are the steps to change your email.

To continue with this process, please follow these steps:

1. Start a Microsoft Edge InPrivate browsing session (pressing the key combination Ctrl + Shift + N once the browser is open).

2. Copy and paste this link into the private window’s address bar https://mcp.microsoft.com/mcp/home/migrate

3. Access with a Microsoft account that has not been used in MS Learn, different to your email address (if you do not have one, we invite you to create one Here).

4.    If you are shown an error message, please select the option “MCP Home” which will direct you to Your Dashboard, after that you can copy and paste the same link on step 2 in the same search bar.

5.    After you have followed the previous link, it will open a new window to Your Dashboard, as shown in the image below.

6. While being on Your Dashboard page, please delete the URL and paste this one: https://mcp.microsoft.com/mcp/home/migrate

7.    After pasting the URL and clicking on enter, you will see this website, please fill in the fields MC ID and Access code.

8.    Fill in the fields with the following information:  

MCID:

Access Code:

In case we do not receive a response, the thread will be closed and locked after two business days.

Best regards,

Hello Sayali,

We hope you are doing well.

We would like to know if the steps were helpful to solve your inquiry, and if additional assistance is needed. Otherwise, we will proceed to close and lock the case within one (1) business day.

Best regards,