Access to Microsoft Learning Download Center

Hi Milosavljevic,

Thank you for your response over direct communication as well as taking the initiative to follow the recommendations, which helped us resolve the error. This is indeed good news! Your cooperation is greatly appreciated.

I want to make sure everything is good and covered; please let me know if there’s anything else I can help you with.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Best regards,

Hi Milosavljevic,

Thank you for providing the requested information. It is well appreciated.

As a workaround with error shown in your PSR, I have refreshed your account by unlinking the email address that is associated with your profile. Please follow the steps below in order to obtain access to your certification profile and to link your preferred email address:

1. Use the private/incognito browser.

2. Go to https://mcp.microsoft.com/mcp.

3. Sign in with your preferred Microsoft account and password to migrate the account.

4. Once signed in, enter your account credentials (MC ID and Access Code): *sent through here*

Note: After completing the steps, you will not be required to enter this information again since this is just a one-time process.

Once the migration process is complete, kindly connect your certification profile to MS Learn for you to be able to see your new dashboard page. Please visit this Connect a certification profile to Learn | Microsoft Learn page for reference.

Then, try again and access the Learning Download Center via https://learningdownloadcenter.microsoft.com using the same email you used to sign into your Microsoft Certification or MCT profile, and please make sure to accept the EULA.

In the event that the same issue persists, please provide us with an updated PSR via private message.