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Azure Pass Redeem Subscription Failure

Hi,

I had got an Azure Pass from my trainer and redeemed it successfully using my organizational email address: *removed*

But after the redeem was done, it redirected to the sign-up page which showed the error - Your organization CognizantOnline.onmicrosoft.com does not allow you to enroll in non-Enterprise offers.

I then tried to use the pass for my personal account and it said that the code has already been redeemed.

Now, I'm in a limbo where the pass has been redeemed for account *removed* but it can't be used due to organizational policy.

I would have expected Microsoft to validate whether the passcode redeem is supported by organization policy before redeeming it.

Can you please suggest how this can be resolved.

I don't see an option where I could link the redeemed passcode to a different account.

Thanks,

*removed*

*removed*

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy***

Hi HarshadRanganathan,

To access your Azure Pass subscription, you’ll need to sign in using the same email address associated with your MCT Membership.

If the issue persist, please send us a step-by-step recorder from the time you log in to the Azure portal until the issue is shown.

You may click here for the instructions to use the recorder and forward the PSR thru the private message I sent, requesting for your account details as well. Please see image below:

I look forward to your response. Please note that if no response is received within two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

All the best,

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Hi HarshadRanganathan,

We haven’t received any update from you. This case will now be locked. If you need further assistance, please post a new question.

All the best,

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Question Info

Last updated October 10, 2022 Views 199 Applies to: