Hi Amiruddin,
Thank you for contacting the Microsoft Community.
I know how important it is for you to get appropriate assistance with obtaining the Certificate of Residence for Microsoft Regional Sales Pte Ltd. Allow me to check with our support team on how you can be assisted appropriately with this.
To provide you with accurate and precise guidance, I’ve forwarded your inquiry to our higher level of support for further assistance.
You may send us a Private Message if you want to know the status of the escalation. At the same time, we will be updating this public post every 3-5 business days.
For your reference, I have forwarded the case ID in our private message.
Meanwhile, please note that the support channel you’ve reached primarily handles inquiry related to Microsoft Certified Trainers (MCT), including account benefits, platform access and exam registration issues.
Thank you for your understanding.
Kind regards,