Download manager not working

Hello Flavio,

Thank you for contacting us here at Microsoft Community.

Please try the following steps below to troubleshoot downloads to the Learning Download Center:

1.     Clear browser cookies and cache or open browser in In Private mode

2.     Login to https://learningdownloadcenter.microsoft.com

3.     Select the course and add to download queue

4.     Click on "Download Queue" link

5.     You will see the following message: "There is a new tool to track and manage downloads form the Learning Download Center.  Please click on Continue button below to continue with this desktop app.  If you choose to click the Cancel button, you can proceed with the standard Browser download experience”.

6.     Click on Cancel button

7.     Click on the download icon for the course that needs to be downloaded

8.     The files will be downloaded in browser mode

NOTE: If you do not receive the dialogue box referenced above, try the following before walking through the instructions again.

1. Use a different browser, or...

2. Uninstall the Learning Download Manager using the Control Panel, or...

3. Use a different computer that does not have the LDM installed

In the event that you are still getting messaging, please provide us with a PSR (Problem Steps Recorder) showing all the steps above until it shows the messaging and attach it via private message along with the information needed to verify your profile.

You may refer on the image below to access private message:

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Hello Flavio,

We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please post a new question.

Best regards,