Hello Raphael,
Aside from uninstalling and reinstalling the Learning Download Manager application, you may try doing the additional troubleshooting steps below:
1. Use a different browser.
2. Uninstall the Learning Download Manager using the Control Panel.
3. Use a different computer that does not have the LDM installed.
In addition,
please send us a
PSR (Problem Steps Recorder) through private message
for investigation and diagnosing the cause of the issue.
For the meantime,
you may still download the files from Learning Download Center through the browser itself. Steps are provided below:
1. Clear browser cookies and cache or open browser in In Private mode
2. Login to https://learningdownloadcenter.microsoft.com
3. Select the course and add to download queue
4. Click on "Download Queue" link
5. You will see the following message: "There is a new tool to track and manage downloads form the Learning Download Center. Please click on Continue button below to continue
with this desktop app. If you choose to click the Cancel button, you can proceed with the standard Browser download experience”.
6. Click on Cancel button
7. Click on the download icon for the course that needs to be downloaded
8. The files will be downloaded in browser mode.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked,
we will no longer be able to respond, even through Private Messages.
Thank you.
