LDM tool

Hello Mohammed,

Please download the file as instructed, once installation is completed please restart your computer and clear your browser cache and cookies.

Then, proceed to download the file you need, and it will work. I have just tested this out myself and it works. 

If this solves your problem, please indicate “Yes” to the question below, so that other learners can benefit, and please take our short survey to let us know if your support experience has been great or how we can improve.

Please confirm by selecting “Yes” within 2 business days, otherwise the thread will be automatically closed, locked and marked as answered.

Regards,

Thank you for your reply.

It has made a difference. I now get the following error message when I click onto download button for a file:

Error occured: Method getauttoken: error occured while accessing db. Please contact support team.

How can I solve this error?

Thank you once again.

Hello Mohammed,

Please make sure to clear your browser cache and cookies and also restart your computer after the installation has been completed.

Please let me know how that goes.

Regards,

I have tried what you suggested. It does not work.

Can you please either phone me on my U.K. mobile:

07956 980472

Or do you have a phone number that I can phone you on?

Thank you for your help.

Hello,

At the moment, unfortunately, we don't offer phone support.

The issue you’re experiencing is related to the known issue wherein users are unable download contents from Learning Download Center. For future updates and resolution, please refer to this sticky post from time to time.

Have you already tried doing the suggested troubleshooting steps on LDM? If not, please uninstall the LDM through control panel and refer to the Alert to install the latest version.

If you're still experiencing issues with downloading the LDM tool, as per the sticky note, please post in this forum :

1. Microsoft Certified Trainer / Learning Download Center / Download Issues

If this solves your problem, please indicate “Yes” to the question below, so that other learners can benefit, and please take our short survey to let us know if your support experience has been great or how we can improve.

Please confirm by selecting “Yes” within 2 business days, otherwise the thread will be automatically closed, locked and marked as answered.

Regards,

I have tried everything you suggested it has not worked.

I cannot see the LDM program in the list of programs installed on my computer.

Can you please help me?

Thank you.

Hello,

This thread will be moved to a different forum, where you will receive assistance regarding this issue.

Hello team, can you please assist Mohammed with this issue ?

Regards,

​Hello Mohammed,

For us to have a better insight of the issue that you are having, please send us a step by step screenshot using Problem Steps Recorder (PSR) starting from the troubleshooting steps you’ve performed  until you received the error.

You may upload your PSR through the private message I initiated along with the requested information.

To access your private message, please refer on the image below or click on this link.

The information will be forwarded to our Support Team for further investigation and resolution.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards

I have the psr file ready. When I try to send it I get an error message: Access denied.

​Hello Mohammed,

Please note that there is a known issue on the forums site and our engineering team is already working to fix this.

Kindly refresh the site until you can access your private message.

You may click the upload file to send your PSR and kindly fill out the other information as well.

We're sorry for the inconvenience.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,