Learning Download Center | Microsoft Learning Download Manager not working

Hi There,

Im an MCT and I have an upcoming training where I will deliver Microsoft 365 Fundamentals. However, the link that we supposed to use to access course materials is somehow broken

AADSTS50020: User account '***removed***' from identity provider 'live.com' does not exist in tenant 'Kong Consulting' and cannot access the application '00000003-0000-0ff1-ce00-000000000000'(Office 365 SharePoint Online) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

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Microsoft Learn Profile: ***removed***

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Answer
Answer

Hi Rei,

Thank you for contacting the Microsoft Community.

I know how important it is for you to access and download course materials from the Learning Download Center without any hiccups, and I’m here to help guide you through this current situation.

I wanted to give you a quick update: The Microsoft Learning Download Center was retired around September or October according to this post. Since Microsoft is moving to a new system, MCTs should stop using the old Learning Download Center. For now, we’ll use the interim OneDrive to distribute updated courseware until the new system is up and running.

You can find the OneDrive link within the gated MCT Lounge - Current Courseware Downloading Process, and it's also included in your MCT Non-Disclosure Agreement. Please remember, this link should not be shared on social media or with anyone who does not hold MCT status. If you haven’t joined the MCT Lounge yet, you can request access by following the instructions at https://aka.ms/requestmctaccess or by checking out this sticky post.

Please make sure that your MCT Lounge access has been granted before you can access the MCT Lounge - Current Courseware Downloading Process.

I appreciate your patience during this transition. If you have any questions or need further assistance, feel free to reach out. I’m here to help!

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Best regards,

Carl_M4
Microsoft Community Support
Support Hours – 5:30am-5:30pm PST Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Answer
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Hi Rei,

I hope you are doing well.

 

To make sure that I got you covered, I would love to get an update on this case. As our goal is your best experience, please let me know if you need additional assistance, I'll be more than happy to help you.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Best regards,

Carl_M4
Microsoft Community Support
Support Hours – 5:30am-5:30pm PST Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

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Last updated April 4, 2025 Views 14 Applies to: