Hi Carlos,
Thank you for contacting the Microsoft Community.
To avoid any confusion, I have separated your thread to ensure clarity, particularly regarding the resolution.
I recognize the difficulties you're facing in accessing your benefits, and I am dedicated to resolving this issue promptly to minimize the disruption to your daily routine as an MCT.
Recent changes to Microsoft compliance and security requirements have affected the Learning Download Center’s functionality, necessitating an immediate replacement. The discrepancy you're encountering is due to the Microsoft Learning Download Center will be retired in September/October timeframe.
The OneDrive interim solution will serve as the courseware distribution tool until the replacement courseware distribution system is launched. Having said this, we highly advised candidates to stay tuned to new articles posted on our MCT Program Announcements blog about updates on this system replacements process and important dates.
To proceed, it's necessary to have access to the MCT Lounge. Microsoft Certified Trainers (MCTs) may sometimes receive an error message when seeking access to this secure platform. To move forward, you'll need to add the MCT Lounge to your Microsoft Tech Community profile. Please make sure that you are signed in to the Microsoft Tech Community using the email address linked to your MCT profile. This will help ensure you have the appropriate access.
I want to make sure I can help you find feasible options. To do so, and if necessary, to enable my support team to mitigate the process, kindly provide a step-by-step screenshot by following the guidelines below. This should include steps to ensure the email address associated with your MCT status, which is vital for accessing this platform, is correctly used:
Note: Please capture the process from the sign-in page, through the request for access to the MCT Lounge, and up to the point where the error occurs. I advise while recording, when you reach the page with error message, click anywhere on the page, or highlight the error to make sure it will be recorded.
Open Problem Steps Recorder (PSR) for Windows Click this link for a Mac device and start recording.
Use the new MS Edge browser (in private).
Clear the cache and cookies, then restart the browser.
Find and confirm your email address by following these methods:
Check for the email account receiving MCT renewal notices: Look for the annual renewal emails you receive reminding you to renew your MCT status. These messages come from the sender “mswwprog@certifications.microsoft.com.“ The email address receiving these messages will be the proper email address associated with MCT status. In the example below the inbox was searched for “MCT”:
For active MCTs login to your Visual Studio Subscription: Login to your visual studio subscription at https://my.visualstudio.com/ . The email address you use to login and see your MCT benefit subscription is the email address associated with your MCT status.
In this example below, the Visual Studio account with the MCT subscription shows the email receiving the MCT benefit:
5. Once you have confirmed your email address, please use it when requesting access. You can follow the steps outlined on this page: MCT Lounge Access Request process page
Kindly attach the PSR file via private message I have initiated along with the information needed to locate and verify your account.
@teriaavibes, we appreciate your insight.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.
Best regards,
