am unable to access the learning download center. How do i solve the problem
learning download center
Hi Oluwakayode,
Thank you for contacting the Microsoft Community.
I recognize how important it is to make full use of the program's benefits as an active MCT, and I’m here to assist you in resolving this matter.
Please be advised that the MCT Program team has posted an announcement in the MCT Lounge. Recent changes to Microsoft compliance and security requirements have affected the Learning Download Center’s functionality, necessitating an immediate replacement. To ensure that MCTs maintain continuous access to Microsoft courseware during this transition, our MCT Program is collaborating with the Publication Team to migrate all courseware to an interim OneDrive solution.
Furthermore, MCTs who joined the program after May 28 will not be able to access the Learning Download Center. If you are a new MCT and need localized courseware that is not yet available in the OneDrive folders, please request it in the MCT Community Cafe. We will expedite the addition of the requested localized courseware to the interim OneDrive.
If you joined the MCT program before May 28, you should still have access to the LDC site. When logging in, please ensure you are using the "contact email address" indicated on your transcript.
In case an issue persists, I want to make sure that I can help you find any feasible options. Having said this, for us to be able to replicate the issue and if necessary, for my support team to mitigate the process, please provide a step-by-step screenshot from sign in up to the error by following the guidelines below:
Open Problem Steps Recorder (PSR) for Windows Click this link for a Mac device and start recording.
Open a new Microsoft Edge (in private or incognito) browser. Note: Please make sure that the browser that you will use is running the latest version to resolve any compatibility issues.
Clear the cache and cookies, then restart the browser.
Login to https://learningdownloadcenter.microsoft.com using the "contact email address" indicated on your transcript.
Once signed in and you encounter the "Access Denied" error message, or you are blocked from logging into the site. Please try signing out and then signing back in using the Microsoft account associated with your MCT membership. The "Sign out" option can be found in the top right corner of the screen under "Program enrollment type."
Kindly attach the PSR file via the private message I have initiated, along with the information to locate and verify your account.
@Ola, your insight is valued.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.
Best regards,
Question Info
Last updated August 22, 2024 Views 80 Applies to: