Split from this thread.
Same problem here, it seems the (usual) backend database access issue....
Hi David,
Thank you for contacting the Microsoft Community.
I have split this thread to assist you further with the error in your LDC.
Please make sure that your browsers are up to date and your LDM is showing version 1.0.5. If this is not yet the version on your end, please uninstall the existing application then install the new version by following the steps provided on the link below:
You may also try these additional troubleshooting steps:
1.) Open your browser then press the F12 Function key.
2.) Once you see a Developer Tool window popping up on the screen.
3.) Click on "Network Tab".
4.) Clear the session (Please find highlighted in screenshot).
5.) Refresh the screen and try again.
Should you experience the same problem in downloading, please send us a PSR/Problem Screen Recorder showing screenshots from the moment you signed in to your account until you reach the error message. I have initiated a private message where you can upload your PSR along with the requested information to confirm your account. Please refer to the image below to access your Private Message:
If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.
Best regards,