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locked azure account

Hello,

i have a problem which i've open a case with before and the case got closed.

so the problem is that my account is locked and i cant access my azure portal ( subscription benifts due to having MCT)

and the account is locked at you ( your account is at risk) and it tells me that i have to change it, but when i enter my password it says that this is not your current password.

So because we did that before , and you have only activated my subscription which was not the problem, i want thelp to change my azure account password in order to login.

again my problem that i cant access portal.azure not that i can't activate my subscription.

Hi Hesham Elmahdi,

 

I have gathered your account information via private message of this thread.

 

The team that you have reached is Microsoft Certified Trainers (MCT) team which handles general queries for MCT application and benefits.

 

I have escalated this issue to our Support team to verify the right support team regarding on your concern about your access on your subscription on the Azure portal.

 

Please expect for an update within 3-5 business days.

Best regards,

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Hi Hesham Elmahdi,

 

Our Support team are still checking on this. An update will be cascaded to you by the next 3-5 business day.

 

Best regards,

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Hi Hesham Elmahdi,

 

Thank you for your patience in waiting.

 

We received a confirmation and verified the Azure Benefits under your account. It looks like they haven't found any issue on your credentials.

 

As advise, please reach out to Azure support team for further assistance on your Azure account issue on their portal.

 

If this solves your problem, please indicate “Yes” to the question. If your inquiry was not fully resolved, please post a new question so we may continue in assisting you. This case will now be closed and locked.

 

Best regards,

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Question Info

Last updated August 28, 2020 Views 74 Applies to: