Hi Eric,
I split this thread to look in to your case individually and to be able initiate a private message with you.
Kindly send us a complete step-by-step recording, use PSR/Problem Screen Recorder then upload the file in the private message. Kindly include the trouble shooting steps, account log-in and the error message in the PSR.
I also requested additional information to locate and verify your profile. Kindly provide at least three (3) pieces of information to verify your profile.
To view your private message inbox, please click the icon on the top right side of the screen, refer to the picture below:
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.
