Microsoft Learn Download Center - error downloading a file

Hi Saskiavan,

Thank you for contacting the Microsoft Community.

We appreciate you for reaching out and providing a detailed overview of the steps you've already taken to address the issue with downloading files from the learning download center. I can sense how difficult it must be to encounter this error despite trying various troubleshooting steps.

Your proactive approach in attempting different solutions is commendable, and I value your efforts in trying to resolve the issue independently.

I assure you that we will continue exploring other avenues to address this concern, which is why I will be engaging with our support group for assistance.

Having said this, for us to be able to replicate the issue and for my support team to mitigate the process, please provide us with a step-by-step screenshot using the Problem Steps Recorder (PSR) tool (click this link for MAC devices), starting from the login page until you have reached the page that shows the "Error downloading file" error message.

You can refer to this link as your reference guide.

Kindly attach the PSR file via the private message I have initiated, along with the information to locate and verify your profile. Upon receipt, I will promptly forward the matter to our dedicated resolution team for further investigation.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Hi Saskiavan,

Thank you for providing the requested information. It is well appreciated.

Please be advised that we've also received several reports from other candidates regarding functionality issues with LDC. We value your partnership and are dedicated to delivering quality services. We'll ensure that we take your feedback seriously and have promptly raised the matter to our support team for thorough investigation.

While we work diligently to address this issue, we kindly request your patience as we strive to provide you with a timeline for resolution. Rest assured, your satisfaction remains our top priority.

Meanwhile, we've communicated this issue via an announcement on the main MCT Lounge Blog. We are committed to keeping the community informed with regular updates on the progress of resolving this known issue.

We appreciate your understanding and cooperation as we ensure a seamless experience for you.

Best regards,

Hi Saskiavan,

I made a follow-up with my support team, and I am glad that a resolution has been provided.

After making the necessary adjustments on the backend, the error message when accessing the Learning Download Center to download a file has been rectified.

To ensure everything is functioning properly, and if you encounter an error similar to this, I kindly request that you attempt to try again and download your preferred training materials. Please clear your cache and cookies to address any potential browser issues. Open a Microsoft Edge InPrivate browser and access the direct link: https://learningdownloadcenter.microsoft.com. Sign in using the correct credentials associated with your account.

If the issue persists, please provide the requested information via private message so we can take immediate action.

Hi Saskiavan,

I hope you're doing great.

I would like to have a follow-up regarding the status of your case.

Should you need additional assistance, please provide the requested details requested via private message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question. Thank you.

Best regards,

Hi Saskiavan,

We haven’t received any update from you. This case will now be closed and locked. If you need further assistance, please post a new question.

Best regards,