My teaching credentials are still pending approval

Hello Genevieve,

I can check on the status of your MCT application on my end.

To proceed, we require your account information to help in locating and validating your account. You may send these information in the private message I have initiated. See image below:

Once your profile is verified, I will be able to check on the reason as to why it is still pending.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Thank you.

Hello Genevieve,

Checking your profile, there is no application processed yet.

Please reprocess your application using the MCT Enrollment Tool. Let me know if you’re able to complete the process so we can check on your instructional skills.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Thank you,

Hello Genevieve,

Thank you for confirming.

To help with the investigation please send us a PSR (Problem Step Recorder) from the time you are trying to resubmit your application until you reach the error message.

Upon receipt, I will forward it to our support team for assistance.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Thank you,

Hello Genevieve,

I have forwarded the PSR to our support team for assistance.

Please expect for an update within 3-5 business days.

Thanks,

Hello Genevieve,

I received an update from our support team that the issue is now fixed.

Please apply for new MCT application and revert to me if you are still getting an error, so I can get back to our support team.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Thanks,

Hello Genevieve,

I have confirmed your enrolment still shows pending, since the certification you provided is not included on the list of certifications to qualify you for MCT.

You may still enroll for MCT with the help of a personal reference. Email notification for personal reference is sent within 24-48 hours after adding your professional reference in the enrollment tool.

Please check on your junk or spam folders if you did not receive the email to your inbox.

You may also visit this link for more information on how to become a MCT.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Thanks,

Hello Genevieve,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Thanks,