Not able to view downloaded Certificate

Hello Naveen,

If you are pertaining in downloading your Certificate via Certification Dashboard, you may follow the steps below.

1. Sign in to the Microsoft Certification Dashboard.

2. Look for “Your dashboard” tab, and click on the Download under Certificates.

3. On the “Certificate” option, select the certificates you want to download.

4. Click on the “PDF” button and click save.

If this is through the Learning Download Center, please see steps below.

1. Clear browser cookies and cache or open browser in In Private mode

2. Login to https://learningdownloadcenter.microsoft.com

3. Select the course and add to download queue

4. Click on "Download Queue" link

5. You will see the following message: "There is a new tool to track and manage downloads form the Learning Download Center. Please click on Continue button below to continue with this desktop app. If you choose to click the Cancel button, you can proceed with the standard Browser download experience”.

6. Click on Cancel button

7. Click on the download icon for the course that needs to be downloaded

8. The files will be downloaded in browser mode.

NOTE: If you do not receive the dialogue box referenced above, try the following before walking through the instructions again.

1. Use a different browser, OR

2. Uninstall the Learning Download Manager using the Control Panel, OR

3. Use a different computer that does not have the LDM installed

If issue persist, please follow the troubleshooting steps below to sort out your issue.

1. Use a different browser in incognito/InPrivate (Chrome/Mozilla/Safari) and make sure you have downloaded the latest version of the browsers.

   For MS Edge browser, you can download the new browser here.

2. Should the issue persist clear cache and cookies (steps here). Make sure you check Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.

3. Allow all third party cookies through the browser settings.

If the above steps do not resolve your issue, please provide us with a PSR (Problem Steps Recorder) from the troubleshooting steps until the error message via private message along with the requested information so we may continue troubleshooting with you.

You may also adjust the limit of 25 screenshots as a default to a higher number of pictures to show the process. Please change the number to at least 100 screenshots in the tool’s settings.

To access private message, please see image below:

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best regards,