Renewal MCP

Hi, Jiří.

We would like to inform you that we moved your thread from Microsoft Certification / Certifications / Renewal to Microsoft Certified Trainer / MCT Enrollment/Renewal / General Renewal Issue.

An Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum. 

Kind regards,

Hi Jiří,

Thank you for contacting the Microsoft Community.

I am aware how vital it is for you to proceed in renewing your MCT on time. Let me help you on how you can eliminate the issue so you can proceed with your renewal.

To make sure that there is no browser issue on your end, please follow the recommended troubleshooting steps below:

1. Try using your browser in InPrivate/Incognito.

2. Should the issue persist clear cache and cookies (steps here) Make sure you check Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.

3. You may also use Microsoft Edge in InPrivate mode and allow all third party cookies through the browser settings.

4. Go to https://mcp.microsoft.com/MCT/Enrollment / https://mcp.microsoft.com/Authenticate/MCT/Enrollment#/profile and sign in using the associated account to your MCT profile.

In the event that you are still unable to proceed, please send me a Problem Steps Recorder (click this link for MAC device) and start recording from the log in page until the issue is shown on your screen.

Once you have the recording, kindly attach it via private message along with your account details for me to locate and verify your profile. To access the message sent, kindly refer to the image below:

Upon receipt, I will replicate the issue to our Support team for further investigation and resolution.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Hi Jiří,

Thank you for all the details you sent through private message.

Through that, I have found that the MCID you provided doesn't contain any MCT history. In order for me to make sure that I will be providing the appropriate resolution to your issue, kindly confirm if which Certification are you trying to renew.

In addition, please be advised that if you are planning to become an MCT, you need to meet the qualifications stated on this MCT program entry requirements page.

Moreover, I have also found a duplicate profile under your name which was created when you used a different email address when you registered for an exam. For me to request a consolidation of your account, please confirm the name of certifications and exams you previously earned.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Hi Jiří,

I appreciate your prompt response.

In order for the issue to be resolved the earliest, please provide your available phone number along with three feasible time for real time guidance.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Hi Jiří,

Thank you for providing your swift response.

As per request, yes, we can continue our conversation here in our public thread.

Meanwhile, after thorough investigation, I found your other profile that holds your MOS certifications. Please see private message for more details.

In order for me to request a consolidation of your account, I have escalated your case to our Support team to get assistance in generating a one-time access code that we will be needing in accessing the said profile.

You may send us a Private Message if you want to know the status of the escalation. At the same time, I will be updating this public post every 3-5 business days.

I appreciate your understanding and patience on this.

Hi Jiří,

I appreciate your patience throughout this process.

I received an update from our Support team and was advised that they were able to generate an Access Code for you that you can use in linking the other profile to a Microsoft Account.

Please be advised that as per process, all profiles should be linked first to a Microsoft Account in order for us to proceed with the consolidation of your account.

To do this, please follow the steps mentioned below:

1. Use Chrome/Edge browser in InPrivate/Incognito.

2. Copy and paste this link into the private window’s address bar: https://mcp.microsoft.com/mcp

3. Sign in with your preferred Microsoft account and password. 

4. Once signed in, please enter the MCID and Access Code I have sent through private message.

Once done, please let me know so that I can proceed in reverting your case back to our Support team for merging request.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best regards,

Hi Jiří,

I appreciate the effort you put into following the steps I mentioned.

Upon checking, I can see that you were able to successfully migrate the duplicate profile. With this, I have now requested your profiles to be consolidated and retain your preferred profile.

I will send you another update the moment I received any news from them.

Again, thank you for your usual patience and understanding on this.

Warm regards,

Hi Jiří,

Thank you for your patience.

We are still waiting for the updates from our Support Team regarding your duplicate account.

We will follow up with you once the issue is resolved or if we receive any update.

Best regards,

Hi Jiří,

I appreciate your patience with the process.

Thank you very much for your efforts, I appreciate it

Jiri