SNS | Benefit: Access to MCT benifits

Hi Ledao,

Thank you for contacting the Microsoft Community.

I understand the importance of uninterrupted access to your MCT benefits, including the Software & Services section and Azure credits. I’ll prioritize resolving this efficiently to support your active MCT status through July 1, 2025.

Recognizing the significance of this concern, I am fully committed to assisting you in finding effective solutions. To proceed efficiently, I will work closely with our support team. Please provide the requested information via private message (as shown in the image below) so we can quickly locate and verify your account.

Click here to access your private message

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best regards,

Hi Ledao,

Thank you for sharing the requested details with us.

We completely understand how important it is for you to retain access to your MCT Software & Services subscription, and we are dedicated to ensuring that you have everything you need to carry out your valuable work without any disruptions. To ensure that your MCT benefits through the Visual Studio portal are accurately assigned and activated to the email address linked to your MCT status, I have already contacted our support team regarding this issue.

If you have any questions about the progress of this matter, please feel free to send us a private message. Additionally, we will continue to provide updates on this public post every 3–5 business days.

As soon as I receive further guidance or updates from the team, I will immediately share the next steps with you. Meanwhile, if you have any additional questions or require further assistance, do not hesitate to reach out. Your satisfaction remains our top priority, and we are here to support you.

Best regards,

Hi Ledao,

Our Support Team is currently working on resolving the issue, and I will keep you updated as soon as we have more information. Your patience and understanding are greatly appreciated.

In the meantime, if you have any other questions or need further assistance, please feel free to reach out.

Thank you for your cooperation during this process.

Best regards,

Hi Ledao,

We understand the impact this situation is having on your important work as an active MCT, and we are committed to resolving it swiftly.

Your concern was forwarded immediately upon receiving the required information and is currently being reviewed by our Support Team. The case ID that was provided earlier remains valid for reference as we prioritize this matter to ensure your subscription is reactivated promptly.

We appreciate your patience during this time. Please feel free to reach out if you have any further questions in the meantime.

Best regards,

Hi Ledao,

I wanted to let you know that our Support Team is working diligently to find the best solution for you. I have followed up on this situation to ensure it receives the attention it deserves.

I will make every effort to keep you informed as soon as I have any updates or feedback. Your patience and understanding during this time are greatly appreciated.

Best regards,

Hi Ledao,

I appreciate your patience throughout the process.

I followed up with my Support Team, and I am pleased to inform you that a resolution has been provided.

Please be advised that after making necessary adjustments on the backend, your MCT Software and Services Subscription is now activated. Having said this, please directly go to the Azure Portal via https://my.visualstudio.com/ using the registered email address I have provided via private message. Kindly use Microsoft Edge InPrivate browser to make sure you eliminate possible browser issues. Once signed in, there will be an option for you to activate your Azure Subscription.

Furthermore, our team has confirmed that, while they cannot extend the MCT subscription's expiration date, you will not experience any disruption in your access to Visual Studio up until your anniversary date

I wanted to keep you informed about the announcement posted in the MCT Lounge regarding Visual Studio Subscription Auto Renewal. Please visit the link below for more details:

• Visual Studio Subscription Auto Renewal | Microsoft Community Hub

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Best regards,

Shane,

Both Azure and Visual Studio Subscriptions are working now. Thanks very much.

Regards

Ledao

Hi Ledao,

Thank you for updating me—it's wonderful to hear that both your Azure and Visual Studio Subscriptions are now functioning smoothly. Your persistence and patience throughout this process are greatly appreciated.

I'm glad that your issue is now fixed. This case will now be closed and locked. If you need further assistance, please post a new question.

Best regards,