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SNS | MCT Developer Software & Services: Recovery of my MSDN subscription

Hi Customer support,



Please, I need your assistance in recovering my MSDN subscription.

Answer
Answer

Hi Olusegun,

Thank you for your time today!

Upon checking, I confirmed that everything is in place, and your subscription in the Visual Studio portal is assigned and activated to the registered email address associated with your MCT Profile/benefits.

Please be advised that our scope of support handles inquiries and concerns related but not limited to renewal/enrollment, MCT Software and Services, and LDC. Thus, I want to assure you that you are not alone in this process, which is why I have gathered relevant information. We have a proven track record of managing such cases effectively, and this has been verified.

My research indicates that as an active MCT, you are entitled to receive a $150 Azure credit, and this benefit can be activated only once. After reviewing the error displayed in your screenshots from the Visual Studio Subscription site, I'm familiar with individuals who faced a situation similar to yours, and our successful approach involved direct coordination with the Azure support team.

They can further explain the details for your concern since they are more experts when it comes to the capabilities and usage of benefits in your subscription, and they have the right tools to assist you further.

Please follow the steps below to create a Support Ticket with Azure if you're already a Support Request Contributor; otherwise, kindly send a request to your admin:

  1. Go to Azure Support.

  2. Select "Help + support" from the left-hand navigation.

  3. Click "Create a Support Request" from the left-hand navigation.

  4. Choose the most appropriate "Issue Type" (e.g., Billing).

  5. Fill out the Summary tab, Problem Type (Manage reserved instance), and Problem subtype.

Please be aware that choosing an issue type is the first step in the support request process. After that, you'll be asked for further information, which will depend on the kind of problem you choose. You may notice more options for problem type and problem subtype depending on the service. Choose the service that is most pertinent to the issue at hand (and, if applicable, the problem category or subtype). Selecting an unrelated service may result in delays in addressing your support request.

Please visit this How to create an Azure support request - Azure supportability | Microsoft Learn page as a reference guide. You may also go to this Azure Community Support | Microsoft Azure page for other support options.

Please allow a generous amount of time, as there’s a slight delay in receiving their response due to the volume of cases they are currently handling. Rest assured that the specialized team will take good care of your issue, and a resolution will be provided.

We hold your understanding and cooperation in high regard. If there's anything else I can do to assist you or if you have any further questions, please don't hesitate to reach out. I will be glad to assist you in the best way possible.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Best regards,

ShaneM_M
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Question Info

Last updated January 10, 2025 Views 39 Applies to: