Ask a new question

Unable to get Access Code for MTC site login

Dear Sir,

I would like to renew my MCT but I cannot login.

I try to get back the access code but it does not work.

I have not login the account for long time since the last time for renewal.

Can someone help me investigate my account?

Regards,

Cyrus

Answer
Answer

Hi Cyrus,

Thank you for your response.

We have reviewed the details you have provided. For the error in the MCT enrollment tool, please follow the steps below:

1. Clear cache and Delete cookies. Allow all third party cookies through the browser settings

2. Open a registration window. Press F12 function key

3. Once you see a Developer Tool window popping up on the screen

4. Click on "Network Tab"

5. Clear the session (Please find highlighted in screenshot)

Image 

6. Open your browser in InPrivate/Incognito mode or try a different browser.

If it's still the same error, please send us an updated PSR.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Best regards,

Jayar_G
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated June 21, 2024 Views 113 Applies to: