Ask a new question

give feedback on MCT support line

I have had the most appalling phone support on issues I had related to renewing my MCT IN Singapore.

I have asked to speak to a supervisor about the competency of one of the support personnel. Noone will call me back. I believe this is to prevent me from giving bad feedback.. I have emailed several times.

After 2 days I was able to solve it myself.

The incompetent support person closed the ticket without my approval.

I want the opportunity to feedback on this support issue.

As a paying MCT , I am entitled.

How do I proceed?

David Papkin

MCT

Answer
Answer

Hello David,

This is to inform you that we have submitted your feedback to the concerning team. According to them, they are in the process of investigating on the issue and will contact you directly for any resolution.

Microsoft does not comment on any active investigations so we are unable to provide any further information to you at this time.

We apologize for the inconvenience you have encountered throughout your MCT application.

If you agree to close this thread, just indicate YES this resolves the issue. But if you have not received any response from the team, feel free to create a new post or respond to this thread so we can reopen it.

Looking forward to your response.

Regards,

 

Jarusel_B
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated November 16, 2019 Views 2 Applies to: