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Credentials support

  • 06/30/2025

How to contact support

Area of support How to get help
Microsoft Certifications and Microsoft Certification Exams Check these resources for answers to common questions:
- Certification process overview
- Frequently asked questions about Certification exams
- Frequently asked questions about online proctored exams
- Frequently asked questions about Certification renewal
- View, use, and share certificates and achievements

To update your legal name
1. Ensure you are logged into the Learn Profile that you’d like to change
2. Go to settings in your profile
3. Follow instructions for updating your Legal Name
4. If you see messaging asking you to contact Certification Support, please follow the link and file a ticket with our Credentials Support team.

To request exam accommodations
If you rely on assistive technology or require testing accommodations due to a disability, please visit: How to request exam accommodations.

English as a second language
If your selected exam is not available in your native language you may apply for extra exam time. Please visit: How to request an exam when English is your Second Language.

For technical issues with exam delivery
For technical issues with an exam delivery, contact our Exam Delivery Partners:
- Pearson VUE Support
- Certiport Support

For Exam appointment and scheduling issues
For issues with exam appointments or scheduling, contact our Exam Delivery Partners:
- Pearson VUE Support
- Certiport Support

To submit an Exam or Renewal Assessment item challenge
To challenge a Microsoft Certification exam or renewal assessment question, review the challenge process to confirm eligibility and then submit the Credential item challenge form.

To provide feedback on a MS Learn Practice Assessment
To provide feedback on a Microsoft Practice Assessment delivered on Microsoft Learn, complete Practice Assessment item challenge form.

For all other Microsoft Certification issues, get help through Credentials Support.
Microsoft Applied Skills Credentials and Assessment Labs Check these resources for answers to common questions:
- Applied Skills overview
- Assessment lab duration & experience
- Assessment scoring reports
- Applied Skills frequently asked questions

To learn more about Applied Skills accommodations
If you rely on assistive technology or require other accommodations due to a disability, please visit: Applied Skills accommodations.

English as a second language
If your assessment lab is not available in your native language, you can add an additional hour to your assessment lab if needed. To learn more, please visit: Applied Skills assessment lab extra time.

Trouble launching your assessment lab?
Review the Assessment lab technical requirements FAQs.

Challenge an assessment lab item
To challenge a task on an Applied Skills assessment lab, review the challenge process to confirm eligibility and then submit the Credential item challenge form.

For all other Applied Skills issues, get help through Credentials Support.
Microsoft Essentials Professional Certificate Check these resources for answers to common questions:
- Essentials Professional Certificate overview
- Essentials assessment duration & experience
- Assessment scoring
- Essentials frequently asked questions

To learn more about Essentials accommodations
If you rely on assistive technology or require other accommodations due to a disability, please visit: Essentials accommodations.

Trouble launching your assessment or learning path?
To contact LinkedIn Learning Support, visit https://www.linkedin.com/help/learning, and either start a chat with support, or scroll down to the bottom of the page to the “Contact us,” link to create a support ticket. Additionally, on any webpage on the LinkedIn Learning portal, there will be a “?” icon in the lower-left. Clicking on this icon will open a page where a learner can start a chat with the LinkedIn Learning support team.

Challenge an assessment item
To contact LinkedIn Learning Support, visit https://www.linkedin.com/help/learning, and either start a chat with support, or scroll down to the bottom of the page to the “Contact us,” link to create a support ticket. Additionally, on any webpage on the LinkedIn Learning portal, there will be a “?” icon in the lower-left. Clicking on this icon will open a page where a learner can start a chat with the LinkedIn Learning support team.

For all other Essentials issues, contact LinkedIn Learning Support. Visit https://www.linkedin.com/help/learning, and either start a chat with support, or scroll down to the bottom of the page to the “Contact us,” link to create a support ticket.
GitHub Certifications To update your legal name
1. Ensure you are logged into the Learn Profile that you’d like to change
2. Go to settings in your profile
3. Follow instructions for updating your Legal Name
4. If you see messaging asking you to contact Certification Support, please follow the link and file a ticket with our Credentials Support team.

To request exam accommodations
If you rely on assistive technology or require testing accommodations due to a disability, please visit: How to request exam accommodations.

English as a second language
If your selected exam is not available in your native language you may apply for extra exam time. Please visit: How to request an exam when English is your Second Language.

For technical issues with exam delivery
For technical issues with an exam delivery, contact our Exam Delivery Partners:
- Pearson VUE Support

For Exam appointment and scheduling issues
For issues with exam appointments or scheduling, contact our Exam Delivery Partners:
- Pearson VUE Support

To submit a GitHub Exam item challenge
To challenge a GitHub Certification exam question, review the challenge process to confirm eligibility and then submit the GitHub Certification item challenge form.

To provide feedback on a MS Learn Practice Assessment
To provide feedback on a Microsoft Practice Assessment delivered on Microsoft Learn, complete the GitHub Practice Assessment item challenge form.

For all other GitHub Certification issues, including submitting an item challenge, get help through the GitHub Zendesk support.
Microsoft Certified Trainer (MCT) program Your question may be answered on our page about the Microsoft Certified Trainer program overview.

MCT resources, events, and discussion forums are provided at MCT Lounge. To join this dedicated MCT community space, MCTs must first request access by following the MCT Lounge Access Request process.

For issues with enrollment, benefits, or training courses, get help through MCT Support.

How to submit a support request

Step 1. Go to online support request

  • For Product family, confirm that “Learning” is selected.
  • Under Product or Service, confirm that “Microsoft Credentials” is selected.
  • Select a high-level category most closely matching your issue.
  • For Types of Support, select Professional No Charge.
  • Input your location and time zone.
    • Select “Email" as preferred contact method.
    • Note: Credentials support is only available through email and not by phone. If you select "Phone," support will still be provided via email.

Step 2. Describe the issue

  • Provide a clear summary of the issue.
  • Provide your Learn Username (available in Learn Settings).
  • Attach screenshots of any error message or technical issue to help us understand the problem.

Step 3. Contact Details and Sharing

  • The person submitting the case is the "Primary Contact" for the support case.

Step 4. Submit support case

  • Your case number will be displayed and confirmed in an email from "support@mail.support.microsoft.com" (Check your junk folder).
  • Credentials Support will contact you during business hours, 6 AM - 6 PM PT, to resolve the issue.
  • You can check your case status online, using the Manage tab on the online support request.

Additional resources