Hi,
I already scheduled an exam for AI-900 certification.
I'd like to update my first name and last name in Microsoft certification exam appointment details and Microsoft account profile as well.
Can you please assit on this?
Thanks,
Geetha
Account Verification Required: I'd like to update first name ,last name in my AI- 900. exam registration form.Can you please assist on this?
Hi Geetha,
Thank you for contacting the Microsoft Community.
We understand the significance of seeking assistance in updating your name to ensure a smooth testing experience for your scheduled AI-900 exam, allow me to take immediate action to assist you.
To proceed with the necessary adjustments, please provide the additional details requested via the private message I have initiated.
Click HERE to access your private message.
Alternatively, if you can't access it through the hyperlink, please refer to the private message icon below to locate.
Meanwhile, if you are about to take an exam within 3 business days, for immediate assistance with options and recommendations, it is best to contact your Exam Delivery provider as they are well-equipped to provide support with your appointment while we are updating your legal name. You can reach them via phone or chat using the contact information provided below:
Pearson Vue Support Team: Microsoft certification testing | Help and Support (pearsonvue.com)
As your request is of utmost importance to us, we are fully committed to addressing it with the highest level of diligence and careful attention to detail.
I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.
Best Regards,
Hi Geetha,
We appreciate your time and continuous effort sending the necessary information to help us proceed in taking care of your concern.
Please review the private message we have sent and verify the changes regarding your legal name change request. Kindly note that it may take up to 24 hours for these updates to be visible on your end, and you may need to wait before proceeding with any exam registrations.
In case changes were still not reflecting on your profile after 24 hours, please let me know by replying with a screenshot.
To ensure that the updated changes also reflected through Pearson VUE, accordingly, please follow the steps below:
Go to Browse Credentials | Microsoft Learn and select any exam.
Click the schedule button and you may be prompted to sign into/create your Learn Profile. We recommend you login with your personal Microsoft account (MSA).
You will be prompted to fill out some information such as address, phone number, and contact email before you are redirected to Pearson Vue. This information is only collected since Pearson Vue requires it and Microsoft never stores this information.
Click "Submit" to go to Pearson Vue site. After that, you should be transferred to the Pearson VUE page. Please confirm if the name is updated correctly by clicking the small arrow on the left corner as highlighted below.
NOTE: Do not complete the exam registration, this is only to send the update to Pearson VUE.
If you did not request these changes, if the name format is incorrect, or if the changes are not reflected on your profile after the specified timeframe, please reply to this email with a screenshot.
To ensure you're fully covered, we're sending this follow-up to check if you need any additional clarification regarding to your concern.
Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.
Kind Regards,
Question Info
Last updated June 16, 2025 Views 15 Applies to: