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Account Verification Required: Need help for modifying name for Microsoft exam

I need to modify my middle name for my upcoming azure exam as it does not match with my government ID..I have *** as name in govt documents but by mistake I filled my surname in the middle name section too.I need to reschedule my examination hence a quick response would be appreciated

Thank You!



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Hello DEVANSH.

 

Thank you for Contacting Microsoft's Community.

 

We would like to inform you that we moved your thread from:

 

Original Topic(metadata) to Microsoft Credentials / Learn / Profile / Legal Name Change

 

An Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum. 

 

Best Wishes,

Nicole Rendon.
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business Day

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Hi DEVANSH,

Thank you for contacting the Microsoft Community.

I understand how essential it is for your legal name to be accurately updated on your Learn profile to match your identification. Rest assured, I am here to support you throughout this process and ensure a seamless resolution.

To proceed in updating your profile, please provide us with the additional details I requested via the private message that I initiated. Please refer to the image below on how you can access your private message. In case the hyperlink provided doesn't work, kindly locate the Private Message icon as shown below:

Image

Private Messages - Microsoft Community

Your cooperation is highly valued, and I assure you that this matter will be addressed with the highest priority.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Best regards,

Aileen_A02
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Question Info

Last updated June 26, 2025 Views 24 Applies to: