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Amrita

Hi Team,

I had a certification exam scheduled for ***removed*** for AZ-204 (***removed*** ,‎09:45 AM India Standard Time)‎. I have passed system test but When I was trying to check-in the exam ,i was not able to give exam. i tried to login with my Microsoft account multiple times from my side, it was redirecting to sign in page multiple times even after giving my email id.

Can someone please assist and tell me, how I can reappear for this. I had a free voucher code for this exam, but I was not able to attend the exam due to the technical issue. Please assist me with the same.

Thanks and regards,

Amrita ***removed***

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy.***

***Moved from Microsoft Certification / Exams / Other***

Answer
Answer

Hi Amrita1,

Thank you for contacting the Microsoft Community.

I'm sorry about the experience you had with the exam AZ-204. Allow me to guide you with the best team that can help you in rescheduling the exam.

Since you have encountered a technical issue with the exam, we usually recommend contacting the exam delivery provider directly to report the incident so they can check for options as they have the visibility on what happen during the exam. You may contact their support team through the links below:

Pearson VUE: https://home.pearsonvue.com/microsoft/contact

Meanwhile, if the free voucher you have used is an ESI discount/company provided, it is suggested to contact the ESI support team as they are the ones who handles all concerns related to organizational benefit. You may create a ticket through the link below and sign in with your work email:

Enterprise Skills Initiative (ESI): http://esisupport.microsoft.com/

Let me know how it goes when contacting the correct team.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages.

Regards,

Jammie_E
Microsoft Community Support
Support Hours – 5:30am – 5:30pm Pacific Time, Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Question Info

Last updated June 22, 2023 Views 52 Applies to: