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AnyDesk was not running on my system, but i was disqualified frm writing PL100 Exam

Please I was disqualified from writing the PL100 exam. I was told that AnyDesk was running on my system. AnyDesk was not running on my system, please. I was not using any application. Sincerely, all applications were closed on my Desktop. This is the only chance I had to write this exam. Please help me, I have spent a lot of resources, time, and energy to prepare for this exam. Now, this happened to me. Please I am really depressed right now. And I need your help. This is my life. Please help me. please help me.

***Moved from: Microsoft Certification / Exams / Other***

Hello Harrison,

Thank you for contacting the Microsoft Community.

I understand the concern to have a technical issue during your PL-100 exam. As we value your time and effort with the preparation, let me do my part and help you get addressed immediately.

Usually with exams affected by a technical error, it is recommended to contact your exam provider Pearson Vue since they are responsible for supporting instances with checking any technical issues encountered before, during, and after the exam for future reference. For this case, let me provide further assistance in escalating this concern to our support team.

To forward this to our support, I would need some information such as exam confirmation along with your account information for verification, so we can have it escalated and investigated further. Please reply to the private message I have initiated.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Regards,

Ricky_S
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Thank you so much. This is so helpful. I couldn't sleep 😴. I really appreciate your kind response. God bless you.

I used my personal email to register. Below are my credentials:

Candidate ID: ‎***removed***

Registration ID: ***removed***

Email address: ***removed***

Exam: PL-100 Microsoft Power Platform App Maker

Order Number: ‎***removed***

Exam date : ***removed***

Time: 10:00 PM Western African Time

Please notify me should you have further questions or clarifications

***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy. ***

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Hello Harrison,

Thank you for your response.

May I confirm that you are also the same candidate who posted this thread under the name: , If yes kindly access this account's thread owner, if not, we can go ahead and split this thread.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Regards,

Ricky_S
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hi Ricky,

Thanks for your response.

Yes, I am the same candidate.

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Hello Harrison,

          

Thank you for providing the requested information and confirming you are the same candidate.

Apologies for the delay as we were already working on it, and this has been forwarded to our Support team. You may send us a Private Message if you want to know the status of the escalation. At the same time, we will be updating this public post every 3-5 business days. 

I have provided case ID on your private message for your reference.

Regards,

Ricky_S
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hello Harrison,

Thank you for your patience.

We received an update from the support team and responded via private message.


If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Regards,

Ricky_S
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Hello Harrison,


Thank you for the resolution confirmation. This case will now be closed and locked. Please note that once Private Messaging has been locked and closed, you cannot reply. It was a pleasure to assist you.

Regards,

Ricky_S
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

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Last updated March 2, 2023 Views 100 Applies to: