AZ-700 Microsoft Certified Azure Network Engineer Associate Badge not visible

Hi Jordi.

Thank you for contacting Microsoft’s Community.

We understand that you require assistance regarding your certification's badge, we have opened a Private Message where we have requested more information related to your profile to continue with the process. 

To use the Private Message Feature please look at the right side of the page and click the icon seen in the image below: 

We would like to confirm if you have any scheduled Exams coming up in the next 15 days on any of your accounts. This is important for us to determine how to proceed with your case.

We look forward to your response. In case we do not receive a response the thread will be concluded after two business days, once concluded you will not be able to reply through either channel.

Best regards,

I have no exam scheduled in the next 15 days. Check your DM.

Hi Jordi.

Thank you for your response.

We will be reviewing your case with our specialized team and update you on its status within the next 5 business days or sooner if possible.

Best regards,

Hi Jordi.

We hope this message finds you well.

The specialized team has notified us that the badge which was previously missing from your dashboard has been issued, please verify your certification dashboard and if the badge is still not present, please use the Steps Recorder tool (listed below) to follow these instructions.

You will be able to use the Steps Recorder following the link specified for your operating system:

• Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps 

• Mac: https://support.apple.com/en-us/HT208721 

1. Start Microsoft Edge’s InPrivate mode (accessible by clicking the drop-down menu on the top right section of the browser or pressing the key combination Ctrl + Shift + N). 

2. Navigate to the Microsoft Certified Professional sign-in:  https://www.microsoft.com/en-us/learning/dashboard.aspx

3. Sign in with your account’s credentials. 

4. Review your certification and badges sections. 

Please provide the recording through the Private Message. It is necessary to display the email address used at the time of accessing the Certification Profile page and the error message you encounter; we advise you to start the recording before opening the browser's InPrivate mode, and review the result file to make sure all the required information is included.

Keep in mind the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s settings. 

If your request was resolved, please indicate “Yes” To the question in the thread, and it will be automatically closed and locked. In case we do not receive a response, it will be concluded after one business day and you will not be able to post replies.

Best regards,

Hi Jordi.

We have not been able to get a hold of you and we will have to proceed with the closure and lock of this case, please keep in mind that you will not be able to reply over either channel once closed.

We hope the answer provided resolved your inquiry, you are important to us, and that is why we want to invite you to reach us again if any questions or issues arise. You can easily do so by Posting a new question. 

Best regards,