Azure Learning - Sandbox log in loop

Hello Alex.

Welcome to Microsoft’s Community.

We understand that you are facing issues with the account verification when using Sandbox.

Keep in mind that Sandbox is a tool of Azure, reason why, for you to receive further support regarding this, please contact Azure since they are the ones in charge of providing assistance with this matter. We invite you to visit the Azure Support Options´ website for you to do so.

You may check on the Microsoft Learn frequently asked questions (FAQs) | Microsoft Docs and the troubleshooting steps may help.

In case your issue was not resolved, please contact MS Learn support directly by creating a ticket.

Microsoft Credentials Program support only handles general inquiries about exams and certifications that are being taken from the Learning Site.

Please let us know if the information provided was useful or if you need additional assistance. Please remember that if no response is received, the case will be closed and locked in the next business day.

We are attentive to your comments.

Regards, 

Hello Alex.

Please let us know if the information was clear and if you need any further assistance. If we do not hear back from you, we will proceed to close and lock the case on the next business day

Best regards,

Hello Beatriz,

I checked the link you provided Azure Support Options but it says that to create a support ticket I need to first have a "support plan" which I don't as I'm using my personal account.

I had found a similar request to mine in Microsoft's community: https://learn.microsoft.com/en-us/answers/questions/1160987/learn-sandbox-sign-in-button-not-working

Went through it but the answers didn't solve my problem, hence my request.

Thanks in advance for your help.

Kind regards,

Hello Alex.

To evaluate your case, we need you to please provide us with a PSR (Problem Steps Recorder), where we can evidence the situation. It is necessary that the email address used at the time of accessing is displayed, as well as for the issue you encounter. We advise you to take multiple screenshots of these if necessary.

Bear in mind that all the below steps must show in the recording:

1. Select Start record.

2. Clear your browser’s cached data and cookies.

3. Use InPrivate browsing with Microsoft Edge.

4. Sign in to Microsoft Learn.

5. Use the Personal email associated with your account.

6. Record until you see the error.

7. Select Stop Record. 

8. In the Save As dialog box, type a name for the file, and then select Save. 

Please click on the screen to confirm that the PSR will record everything, especially the last page.

Keep in mind the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s settings.

You will be able to use the PSR following the link specified for your operating system:

·         Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps

·         Mac: https://support.apple.com/en-us/HT208721

We have started a Private Message where we will request some details about your account to complete a validation process. You can access it from the link below:

 Private Messages - Microsoft Community

We look forward to your response. In case we do not receive an answer within two business days, the thread will be closed and locked, and you will not be able to reply through either channel.  

Best regards, 

Hello Alex.

To continue assisting you in this matter, we need to collect the previously requested information. To ensure that your privacy is maintained, please utilize the Private Messaging feature. 

Let us know if additional assistance is needed. If no response is received, we will proceed to close and lock the case within one business day.

Best regards,

Hello Alex.

Thank you for your response.

Please bear in mind that in order for us to proceed with your case, we require the PSR and the information requested in our first message. Due to the nature of the information required, we ask that you please utilize the Private Message feature.

If no response is received, we will proceed to close and lock the case within one business day.

Best regards,

Hello Alex.

For continued assistance, the previously requested PSR is mandatory. Please utilize our Private Messaging feature to ensure that your information is secure.

If no response is received, we will proceed to close and lock the case in the next business day.

Best regards,

Hello Alex.

Thank you for the resolution confirmation.

We are glad to know that everything is working properly now. You are really important to us, and we strive to provide you with the best service any time you need us.

We will proceed to close this case, however, if by any chance you need us again, please do not hesitate to contact us back by posting a new question. We will be happy to help out.

Please note that once the Thread has been locked and closed, you cannot reply.

It was a pleasure to assist you.

Wishing you a lovely day,