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Can I schedule an online exam in a different country than my Microsoft Certification Profile?

I wanted to schedule my AZ-104 online exam, but my company wants me to schedule the exam from United States (this is the country of my company) instead of Colombia (the country in which I live, the country in which I will present the exam and the country of my Microsoft Certification profile).

I know that the price differs from USA (USD 165) and Colombia (USD 80) but still my company wants to scheduled in USA.


The country in which you schedule the online proctored exam impacts in something else than just the price that you have to pay? or this country should match the Microsoft certification profile country? (I'm asking this as well because I alredy took fundamentals exams scheduled in United States having Colombia as my country in my microsoft certification profile and while i was physically in Colombia as well, so I don't want to risk the AZ-104 which is an associate by scheduling in another country (USA) different from my certification profile and the country in which I will present the exam (Colombia)).


My last question is... I know that the Microsoft Certification Profile legal name must match exactly as the name in the ID that you presents to the proctor. The thing here is that when I created my certification profile, the system asked me to write only the first letter of my second name instead of the whole second name, so right now my name is >removed<, but in my ID the second name is complete. This would mean any risk? because in my previous fundamentals exams this wasn't an issue, but I'm thinking that since AZ-104 is an associate, the rules will be more strict.


Thanks for your help.

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Answer

Hi Reynaldo, 

 

Thank you for contacting the Microsoft Community. 

 

Let me assist you by selecting the correct country for taking your exam and provide information with your Legal Name on your Certification profile. 

 

Please be advised that you need to choose the country where you will take your exam. As your location will affect the time zone and price of the exam you would take.   

 

In case you are required to schedule your exam in the USA, you may need to contact your Exam Provider to confirm to prevent any error on your exam day. For your reference provided below is the exam provider contact options: 

 

Pearson Vue 

 

Moreover, yes, you are correct. In taking your exam, your name should exactly match your Identification (ID) that is presented on the proctor on your exam day. For your name to be updated, please fill out the Microsoft Certification Profile Name Change Request form and verify your identity by providing three (3) pieces of personal information that match what's on your Microsoft Certification Profile. Once this information is verified, your name will be updated in 24-48 business hours. 

  

After completing the form, please send the Support Request Number through the private message I initiated to make sure that your case will be prioritized 

   

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. 

  

Regards, 

Reign_G
Microsoft Community Support
Support Hours – 5:30am-5:30pm PST Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Hi Reynaldo, 


You are very much welcome!

I just want to make sure that you won't encounter any issue on your exam day.

With that being said, as I've check your Support Request Number, your name is already updated. You will also be receiving an email that your name was already processed.

Furthermore, you may recommend your friend to post a new question to have his/her legal name change case prioritize.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Regards,

Reign_G
Microsoft Community Support
Support Hours – 5:30am-5:30pm PST Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

1 person found this reply helpful

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Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

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Last updated May 10, 2025 Views 702 Applies to: