Can not able to see the completion certification (Certiport) in transcript.

Hello, Satish

Welcome to Microsoft's Community. We are more than happy to assist you.   

We understand you cannot visualize your Certification. 

We have opened a Private Message where we have requested information related to your Certification Profile in order to verify it and assist you accordingly. 

You can find the Private Message as shown in the image below:

We look forward to your response. In case we do not receive a response within two business days the thread will be concluded, once concluded you will not be able to reply through either channel. 

Regards,

Hi Isabel Lopez.,

I have provided the requested details in the private message. Please check and let me know if you need any additional details.

Regards,

Satish

Hello, Satish

Hope this message finds you well.  

We need to proceed with the unification, and one MCID needs to be Migrated. This process will help us update your profile and then, we will Merge your accounts to have all your Exams and Certifications under your current credentials.

To continue with this process, please follow these steps:

1. Start a Microsoft Edge InPrivate browsing session (pressing the key combination Ctrl + Shift + N once the browser is open).

2. Copy and paste this link into the private window’s address bar https://mcp.microsoft.com/mcp/home/migrate

3. Access with a Microsoft account that has not been used in MS Learn, different to your email address (if you do not have one, we invite you to create one Here).

4.    If you are shown an error message, please select the option “MCP Home” which will direct you to Your Dashboard, after that you can copy and paste the same link on step 2 in the same search bar.

5.    After you have followed the previous link, it will open a new window to Your Dashboard, as shown in the image below.

6. While being on Your Dashboard page, please delete the URL and paste this one: https://mcp.microsoft.com/mcp/home/migrate

7.    After pasting the URL and clicking on enter, you will see this website, please fill in the fields MC ID and Access code.

8.    Fill in the fields with the following information:  

MCID:

Access Code:

To protect personal information, these credentials are provided via Private Message.

In case we do not receive a response, the thread will be closed and locked after two business days.

Best regards,

Hi Isabel Lopez,

I have completed the steps which you mentioned above. Please proceed with Merge to my account and replied the same in private message.

Regards,

Satish

Hello, Satish

Thank you for your reply.

We will transfer this information to our Specialized Team and will contact you back once we receive a response from them.

Please keep in mind that due to system maintenance activity, certification profile merging will be delayed for a couple of days. Therefore, this forum will remain open until further notice. We will follow up your case in 5 business days or soon if we receive a response.

We apologize for any inconvenience and ask for your patience.

Kind regards,

Hi Isabel Lopez,

Do we have any update on this?

Regards,

Satish

Hello, Satish

Hope you are doing well.

We would like to let you know that due to a system maintenance activity that our engineers were performing, this process is delayed but you can be rest assured I will keep you posted in the process.

We are truly sorry for the long wait. Your case is still under investigation by the specialized team. I will keep you posted in the process and progress. Please keep in mind that it can take up to 3-5 business days to provide you with further updates.

Wishing you all the best,

Hello, Satish

Thank you so much for all your patience and collaboration in this process. We would like to apologize for the delay in your case, note that this is because of a system maintenance.

We have finished the merging process for your duplicate profiles, all your certifications and exams will be listed in  Your Certification Profile.  Please keep in mind that it might take up to 48 hours for all the information in your profile to be visible. 

We have listed the credentials of the resulting profile over the Private Message, please let us know if you have any inquiries or if you require further assistance. 

Keep in mind that to avoid duplicate accounts in the future, it is necessary to use the same MCID and email associated with your current Microsoft Certification account.

If this solved your problem, please let us know clicking “Yes” where it says, “Did this solve your problem?” located in the bottom right corner of the Public Post. In case we do not receive a response, the thread will be closed and locked after one business day. 

Regards,  

Thank you, yes, it got resolved. I can be able to see the certificate in my account.

Hello, Satish

We hope this message finds you well.

We appreciate your resolution confirmation. This case will now be closed and locked. 

For further inquiries, please post a new question so we may continue assisting you.

We invite you to visit the following link to learn more about the Microsoft Certified Professional Program (Aligning accounts between Certification Profile and Learn Profile | Microsoft Docs) By linking your Microsoft Certification Profile with Microsoft Learn, you have access to free training modules and learning paths to help you prepare for future certifications, as well as having access to the Renewal Assessments for your achieved Role-Based Certificates.

Best Regards,