Ask a new question

Can we reschedule exam from online to offline ?

Can we reschedule exam from online to offline or vice versa once the exam is scheduled?

**Moderator moved this thread From: Exams/Exam Registration and Scheduling/Scheduling with Pearson Vue**

Hello Gowtham,


Thank you for contacting the Microsoft Community.

 

I understand that you need assistance in rescheduling. Allow me to provide you with information for both offline and online to reschedule your exam.

 

Yes, you are allowed to schedule offline for your exam or missed the 24 hour timeframe, allow me to redirect you with the correct team exam provider regarding your exam to further assist you with rescheduling. They will be creating a separate case with a different reference ID and assist you from here. You may contact the exam provider to assist you since they have visibility of available seats/slots and can have this updated over the phone. Please see contact details below:

 

For Pearson VUE:  

For Certiport:  

For online rescheduling an exam appointment can be done through certification dashboard. Please see the steps below: 

  1. Log in to your Certification Dashboard, then select Certifications.

  2. In the “Appointments” section, find the appointment that you would like to cancel or reschedule. 

  3. Select the “Cancel/Reschedule”. 

  4. You will be redirected to the exam delivery provider’s site to cancel or reschedule your exam. 

Note: Make sure to reschedule your exam online with 24 hours prior to your scheduled appointment to avoid forfeited fee. Please visit the Exam Reschedule and Cancellation policy page for more details. 

If you initially used a Microsoft Virtual Training Day discount, this should be reinstated on your profile within 36 hours after the cancellation. For the alphanumeric code entered at your check out page, please check your providers terms and condition.

In case you used an employee discount issued by ESI support, please confirm your discount validity with them directly. 

 

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Regards,

Ricky_S
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hello Gowtham,


Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Regards,

Ricky_S
Forum Moderator
Support Period: Monday – Friday (Excluding Holidays)
Hours to Respond: 24 Business Hours

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated June 21, 2025 Views 440 Applies to: