Cannot make Payment through MasterCard (Debit card) *******. How can I Resolve it?

Hello, Deepika Srinivasan.

We would like to inform you that we moved your thread from:

• Microsoft Credentials / Certifications / Certificates / Other 

to:

• Microsoft Credentials / Exams / Exam Registration and Scheduling / General Registration Questions

An Exams specialist moderator will respond to you within the next business day. Please stay connected while they reach out on this forum. 

Kind regards,

Hi Deepika,

Thank you for contacting the Microsoft Community.

I understand that you need assistance with the payment method as you have encountered an issue, and I know how important it is to book an exam in a timely manner. Let me provide the types of payment and options for scheduling.

As indicated on Pearson VUE FAQs, the accepted payment methods are debit or credit cards from Visa, American Express, or MasterCard.

Since you already tried Mastercard and received an issue, I highly recommend contacting Pearson VUE as they can provide other payment methods that you can use in scheduling your exam. You can reach them out using the link below and select your correct region:

Please let me know if further assistance is needed so I can look into it immediately.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Warmly,

Hi Deepika,

I hope all is well with you.

As part of my commitment to provide you with the best possible service, I just wanted to follow up with you if you require any additional support or guidance from me. If so, please let me know so I can address your needs promptly and effectively.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Warmly,

Hi Deepika,

I hope you are doing well today.

I noticed that you posted a new inquiry (Cannot make Payment through MasterCard (Debit card) in India. How can - Training, Certification, and Program Support) regarding your payment through MasterCard (Debit card). Rest assured that I will continue to assist you with your concern through this ongoing case and to close your duplicate post to prevent any potential confusion regarding the resolution.

Since you mentioned that you already contacted Pearson VUE, kindly provide us with the case number, and the step-by-step screenshot using Problem Steps Recorder (PSR) (for MAC device: How to record the screen - Apple Support) starting from the login page and until the issue is received. Kindly upload the PSR file through Private Message that I initiated along with the other information needed for us to take further action.

Meanwhile, If you are also utilizing a company discount in scheduling your exam, please know that the best team to seek assistance with is our ESI Support Team, as they handle concerns when a company discount is applied. They can also coordinate directly with Pearson VUE for scheduling options. You can reach out the ESI Support Team using the contact information that I also provided through Private Message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Warmly,

If I make my Debit Card activate for GLOBAL will I be able to make the transaction complete?

Hi Deepika,

Thank you for getting back to me.

Please be advised that for inquiries about payment methods, such as activating your card for global when scheduling an exam, kindly contact Pearson VUE directly. Their Support Team can provide the necessary assistance and expertise in this area. Make sure to select your correct region when using the link provided below:

Microsoft certification testing | Help and Support (pearsonvue.com)

Meanwhile, there's also an alternative way purchasing an exam voucher that you may consider, this is usually for learners which is residing in a country where there's a restrictions/cross-border payments using their credit card and other methods of payment. To purchase an exam voucher, learners can contact mindhub@pearson.com and they typically respond within 1-2 business days. Please note that MindHub can only assist with inquiries regarding voucher purchases. For your reference, here is the list of countries in which Pearson VUE can now transact payments via MindHub.

Since you mentioned that you are in India, and in case the alternative way provided still not feasible or if you need further assistance after your interaction with the corresponding team, please provide us with the requested information through Private Message including the PSR file if you received any error when trying to make a payment when scheduling.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Warmly,

Hi Deepika,

We have not received any update from you. This case will now be locked. Please note that once Private Messaging has been locked and closed, you cannot reply. If you need further assistance, please post a new question.

Warmly,