Cannot schedule an exam with Paerson Vue

Hi there,

I am trying to book an exam in https://examregistration.microsoft.com/, but once I have claimed for the "Microsoft Employee" discount (I have linked my @microsoft.com account with my personal account in learning) and after clicking in "Schedule exam" , I get the following error:

I have been talking with "Paerson Vue" support several times, but they always tell me that I am not active or don`t exist in their systems.

Could you please help me? I would like to take the exam as soon as possible.

Thanks and kind regards,

Hi,

I just fixed the issue my self by removing certain characters from the address I have set in my profile. Mainly º, that referred to the 6º floor in my building., so I set it to 6 instead.

Thanks and hope this information is useful for others.

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Hi sancheski,

 

Thank you for contacting the Microsoft Community.

 

I'm glad that your issue is now fixed. This case will now be closed and locked. If you need further assistance, please post a new question.

 

Meanwhile, Pearson Vue can only locate your profile information by providing them your MSID.

 

You may get the MSID by signing in to your Microsoft Certification Dashboard, under Exam providers, choose “Pearson Vue” and click “Go”. You will be re directed on the Pearson VUE site where in it will show your MSID on the upper left part of the page after clicking on the arrow sign.

 

Regards

 

Reign_G
Microsoft Community Support
Support Hours – 5:30am-5:30pm PST Monday to Friday (Except US Public Holidays)
Estimated Response Time – within 1 Business day

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Last updated August 12, 2021 Views 27 Applies to: