Cannot schedule exam through ESI portal

Hello Yan,

Thank you for contacting the Microsoft community.

Your interest for the Microsoft credentials is genuinely appreciated and I understand that as your company has been part of the Enterprise Skill Initiative program, you want to know how you can utilize the discount provided. Allow me to provide the best option to move forward.

Please be advised that if the discount you are trying to utilize is from the Enterprise Skill Initiative program, it is best to reach out to the Enterprise Skill Initiative support team as they have the expertise to assist with issues faced by ESI learners. Furthermore, for us to further investigate the issue, kindly request for you to record a step-by-step screenshot using the Problem Steps Recorder (PSR) for Windows | Click this link if MAC device, starting from the login page up until you the page you receive an error and share it with me along with the information requested on our private message.

Additionally, to eliminate the possibility of a browser related issue, please use the latest Microsoft Edge browser, clear your cache, cookies and use InPrivate mode and use this link to access the ESI Support portal: ESI support Contact (Login using your company email.)

Meanwhile, I recommend trying to schedule the exam directly from the Microsoft Learn website to avoid other causes of issues.

1. Open Problem Steps Recorder (PSR) for Windows | Click this link if MAC device.

2. Open the latest Microsoft Edge browser and use InPrivate.

3. Sign-out from the browser and clear cache and delete cookies.

4. Go to www.learn.microsoft.com and sign into your Microsoft account.

5. Then access the Browse Certifications and Exams and select your preferred exam.

6. Try to register or schedule your exam again. 
   (In case you're using a discount, please refer to the Vouchers and redeeming discounts.)

Once received, we will further investigate the issue and provide you with options and recommendations.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Sincerely,

Hello Yan,

Wishing you all the best!

As my goal is to make sure that I have assisted you completely, please share the information requested through the private message that I initiated if further assistance is needed, and I will do my best to help. To access the private message, kindly click on the message icon under the "Question Info" as shown in the image below:

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Sincerely,

Hello Yan,

Your response is much appreciated.

As discussed on our private message, since you are using a company/work device, the error message you received is due to the restrictions that your company imposed on your network or devices. With this, it is best to use a personal device and login using your personal Microsoft account and connect your work email.

This is to eliminate the restrictions and should allow you to continue with the exam registration. Furthermore, I recommend reaching out to your IT and admin department if your email has restrictions and if you are having issues with the ESI portal or ESI discount, please reach out to the Enterprise Skill Initiative support team as they are the ones with the specialty to assist issues faced on their program.

ESI Support portal: ESI support Contact (Login using your company email.)

Alternate Link: https://esisupport.microsoft.com/en-US/signin

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Sincerely,

Hello Yan,

I hope all is well with you.

I just want to verify if you already reached out to the ESI support team, as they are equipped to provide additional support for any challenges encountered by ESI learners, and they can collaborate with Pearson VUE on your behalf to address the issue you encountered during your exam and they can offer additional guidance on how to proceed with your exam using the company discount. Kindly refer to the contact below and use your work email address when creating a ticket: Please note that their typical response time is within 3-5 business days.)

ESI Support Team: http://esisupport.microsoft.com/en-US 

If in any case that you are still encountering an issue after using your personal devices in creating a case with the ESI support team, kindly provide me a screenshot of the error you encountered, along with your work email and the requested information to the private message

I have initiated through the private message I have initiated. This will allow me to investigate your case further and provide you with more options.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through private message. Thank you.

Kind regards,

Hello Yan,

I hope all is well with you.

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Kind regards,