Hello, Andrew!
Welcome to Microsoft´s Training Support Forums.
We hope this message finds you well.
As we understand, it has not been possible for you to access Your Dashboard, since the page stays blank.
We will be more than glad to attend your request. To do so, please follow the steps listed below to rule out browser-related issues.
Please create a screen recording using the PSR (Problem Steps Recorder) tool.
Clear your browser’s cached data and cookies.
Use InPrivate browsing with Microsoft Edge.
Click on this link to go to Your Dashboard.
Log in using the email address associated with your MC Profile.
Click on “View Certificates”
If after following these steps, you keep encountering the blank page, please share the PSR recording with us along with some information we require to review your MC Profile. Please share these details over the Private Message section we have initiated.
Once we receive this information, we will be pleased to proceed with the proper process. Bear in mind that if we do not receive any response within 2 business days, the thread will be closed and locked.
Kind regards,
Vannesa Albarracín.
Microsoft Certified Professional Services Center
Hello, Andrew!
We are glad you reached Microsoft´s Training Support Forums.
We hope you are doing great.
We have not been able to get a hold of you and we will now proceed with the closure and lock of this Forum. We know that your inquiry might not be resolved yet, but you are very important to us and that is why we want to invite you to please reach us again if any questions or issues arise. You can easily do so by posting a new question/entry. We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and take a look.
Kind regards,
Vannesa Albarracín.
Microsoft Certified Professional Services Center
