Certifcates and/or transcript lead to blank pages

Hi Richard-D2,

It is highly likely that you are logged in to duplicate account – the reason why you cannot see your certification benefits on your dashboard, as well as different MCIDs.

Let me assist you in consolidating your accounts to your preferred profile.

To do this, please respond to the private message I sent you by clicking on the image below. This includes a request for account verification details needed to locate your profiles.

Furthermore, please provide us with your preferred MCID and email address so that we will be updating the correct account accordingly.

Keep in mind that the consolidation process will be postponed if you have a current scheduled exam. To avoid having duplicate profiles/MCIDs, please use the same information when registering for your future exams.

Hi Richard-D2,

Thank you very much for all the information you have sent.

Through that, I was able to confirm that a duplicate account has indeed been created due to a different login email address (*see private message for more information).

But no worries as I have already consolidated your accounts to your preferred account as per your advice on the private message.

As a reference of all changes made, I have sent a copy of your transcript via private message. Additional copies of your transcript and/or certifications can be obtained through ‘Microsoft Certification Dashboard’ page.

To avoid duplicate accounts in the future, please use the same information (e.g. name, email, mailing address, phone number) on your current Microsoft Certification account.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

All the best,

Hi Richard-D2,

In these scenarios, we highly suggest that you perform basic troubleshooting steps first such as clearing cached data and cookies and using recommended browsers such as Microsoft Edge and Internet Explorer, including InPrivate browsing to eliminate any errors.

If the issue persists, please provide us with a PSR (Problem Steps Recorder) for us to investigate further the issue that you are getting when you try to access your Microsoft Certification Dashboard.

Please send the PSR recording, along with all requested account details, through the private message I have sent you by clicking on the image below:

Once received, this will then be forwarded to our Technical Support Team for further troubleshooting and resolution, if need be.

I look forward to your response. Please note that if no response has been received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

All the best,

Hi Richard-D2,

Thank you for your feedback.

As per checking the PSR you have provided, I have noticed that you are logging in to an incorrect email. Please see the private message to check your correct login credentials.

Once received, please re-attempt the process and let us know the outcome.

I look forward to your response. Please note that if no response has been received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Hi Richard-D2,

Thank you for your feedback.

With your permission, we can unlink the current login email and change that to your preferred one. We’ll just be generating a new Access Code for you to use and you can associate your profile to the email address of your choice.

Please do let us know so that we can process that for you.

I look forward to your response. Please note that if no response has been received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

All the best,

Hi Janice,

Yes - you have my permission to change my account to my preferred login.

Again, I appreciate your help and persistence on getting this corrected/resolved

With beat regards

Rich

Hi Richard-D2,

No worries at all, and we appreciate your quick feedback.

Through that, I was able to refresh your profile and generate an Access Code for you to use in associating your current email to your account.

To do this, please follow the steps provided below:

1. Clear your browser’s cached data and cookies.
2. Use InPrivate browsing with Microsoft Edge.
3. Make sure that you are completely logged out of all of your accounts.
4. Click on this link to go to your Microsoft Certification Member Site.
5. Log in with your other personal (Microsoft) email address and the password associated to it that you would like to link with your Microsoft Certification Profile.
6. Enter the MCID and Access Code provided to you via private message.

Once you have accomplished this, you won’t be asked to enter these details, and you can now access your certification dashboard using your Microsoft account and password. Furthermore, to ensure that your account will remain active, please access your account at least once in every 12 months.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

All the best,

Hi Richard-D2,

You are most welcome, and thank you for the resolution confirmation.

This case will now be closed and locked. Please note that once Private Messaging has been locked and closed, you cannot reply.

It was a pleasure to assist you.

All the best,