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Certification not renewing

Hello,

My "Azure Solutions Architect Expert" certification has expired, however "Azure Administrator Associate" is still valid.

I have passed the AZ-305 again, but the Expert certification still shows Expired on my profile despite the AZ-305 showing "Passed".

It's been a few days already and it hasn't updated on my profile.

What can I do for the Expert cert to show as being Valid?

Thanks,

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Hello, cybrexus1.

Thank you for contacting Microsoft Community.  

Based on your inquiry, we understand you are unable to see your Azure Solutions Architect Expert Certificate on your Learn Profile.

We have opened a Private Message where we have requested information related to your Learn Profile to verify it and assist you accordingly.

You can access with the following link: 

Initiate Private Message

We are looking forward to your information. If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Best regards,

Nicolás Niño
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day

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Hello, cybrexus1.

Thank you for your reply.

We received your information and completed the verification of your profile and certification details.

We would like to inform you that our Specialized Team has started an investigation to assist you with this case.

Once we have a response regarding the progress of your case, we will get back to keeping you posted. Please bear in mind that it might take 3 to 5 business days (weekends excluded) to provide you with further updates.

Best regards,

Nicolás Niño
Microsoft Community Support
Support Hours: Monday to Friday 7:30–17:30 EST (Except US Public Holidays)
Estimated Response Time: Within 1 Business day

Was this reply helpful?

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Great! Thanks for your feedback.

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Question Info

Last updated June 17, 2025 Views 21 Applies to: