Certifications for Dynamics 365 Sales Functional Consultant Associate don't show under Credentials in Microsoft Learn

Hello Mats.

Welcome to Microsoft´s Community.

As we understand from your post, you are unable to see your Certification.

We have initiated a Private Message where you will be able to share with us some useful information to verify your profile and proceed accordingly.

You can find the section in the top right corner of this page, as shown in the image below:

We will be very attentive to your response, if no response is received, the case will be closed and locked after two business days.

Kind regards,

Hello Mats.

We hope this message finds you well.

Please access the Private Message Feature to see some useful information we have shared with you.

We will be waiting for your response, if no response is received, the case will be closed and locked after two business days.

Warm regards,

Hello Mats.

We hope you are having a good day so far.

Please know that the notifications are sent to the account that you have as a contact email, but it is possible that the login account is different. With that said, we suggest you try to access with all the personal accounts that might have been linked to your profile when scheduling the exam.

If you are still unable to see the certification, we need you to provide us with a PSR (Problem Steps Recorder) where we can evidence it (make sure we can see all the email accounts you are using to access your profile).

Please include these steps:

• Clear your browser’s cached data and cookies.

• Use InPrivate browsing with Microsoft Edge.

• Click on this link to go to Your Dashboard.

• Sign in with your personal account

• Select Credentials > Certifications

Keep in mind the PSR tool is set to a limit of 25 screenshots as a default, if you need a higher number of pictures to show the process, please change the number to at least 100 screenshots in the tool’s settings. Also remember to make an extra click to have the last picture.

You will be able to use the PSR following the link specified for your operating system:

· Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps

· Mac: https://support.apple.com/en-us/HT208721

Please share with us the ZIP file generated by the PSR tool through Private Messages.

We will be very attentive to your response. In case we do not receive a response, the thread will be closed and locked after two business days.

Best regards,

 Hello Mats.

We hope this message finds you well.

Since we have not received a response from you, we will have to proceed with the closure and lock of this forum. We want to let you know that you are important to us and that is why we kindly invite you to please reach us again if additional assistance is needed. You can easily do so by posting a new entry (Here).   

Please note that once the case has been closed and locked, you cannot reply through either channel.

Best wishes,