Change Mail Address on the Pearson Vue System

Hi Yasin.

Welcome to Microsoft’s Community.

We understand that you want to change the MSA from your Certification Profile. We will gladly assist.

Or you can Contact PVUE to change information in his plataform, we have limited access: 855-542-6924, +1-952-905-7472 (toll) Pearson Vue

https://home.pearsonvue.com/microsoft/contact

 Webform: http://www.pearsonvue.com/contact/emea/customerservice/

Chat: http://pearsonvue.com/microsoft/contact/ (it's necessary to click on the Chat icon to get started)

We have started a Private Message where we will request some details about your account to complete a validation process. You can access it from the top right corner of this page, as shown in the image below:

We look forward to your response. In case we do not receive an answer within two business days the thread will be closed and locked, and you will not be able to reply through either channel.  

Best regards,

Hi Yasin.

Thank you for providing us with the requested information.

We will review the details and come back to you with an outcome. We will send you a follow-up in the next 5 business days.

Have an excellent day,

Hi Yasin.

We hope you find well!

To validate information, via private message. To proceed with your account, it needs to be Migrated. This process will help us to show your certificates and associate your account with the email address that you want to associate with.

Remember to make the process well, in Step 3 you must Access with a Microsoft account that has not been used in MS Learn, different to your Emails address.

To continue with this process, please follow these steps:

1.    Start a Microsoft Edge InPrivate browsing session (pressing the key combination Ctrl + Shift + N once the browser is open).

2.    Copy and paste this link into the private window’s address bar https://mcp.microsoft.com/mcp/home/migrate

3.    Access with a Microsoft account that has not been used in MS Learn, different to your email address (if you do not have one, we invite you to create one Here).

4.    If you are shown an error message, please select the option “MCP Home” which will direct you to Your Dashboard, after that you can copy and paste the same link on step 2 in the same search bar.

5.    After you have followed the previous link, it will open a new window to Your Dashboard, as shown in the image below. 

6. While being on Your Dashboard page, please delete the URL and paste this one: https://mcp.microsoft.com/mcp/home/migrate

7.    After pasting the URL and clicking on enter, you will see this website, please fill in the fields MC ID and Access code.

8.    Fill in the fields with the following information:  

o    MCID: 

o    Access Code: 

To protect personal information, these credentials are provided via Private Message.  In case we do not receive a response, the thread will be closed and locked in the next business day.

All the best,

Hi Yasin.

We hope you are having a wonderful day.

We want to inform you that your MS account is successfully Migrated without issues or duplication. We also sent you a copy of your Transcript to your Email Address, you can validate the information in your private message.

If the issue persists, please upload a step-by-step recording from the time you log in until you get the discrepancy on your screen for our reference. Use PSR/Problem Screen Recorder then upload in private message.

We wish we could be of more help, and if any additional assistance is needed, rest assured that we will be happy to jump in and look. 

If the assistance given solved your request, please indicate “Yes” to the question “Did this solve your issue?” shown below, so other Learners can benefit from this. Remember your feedback is important to improve our service. If no response is received, we proceed to close and lock the case the next business day.

Thank you in advance for your patience and understanding, 

Best Regards,

Hi Yasin.

After checking your account, we started the Email change process. This process will help us to show your certificates and associate your account with the email address that you want to associate with.

Follow the steps below to change your Email with this procedure called Migration. 

• Open your Microsoft Edge Browser and begin a Microsoft Edge InPrivate browsing session by pressing the key combination Ctrl + Shift + N. 

• Copy and paste this link into the private window’s address bar: https://mcp.microsoft.com/mcp/home/migrate 

• Sign in with the Microsoft Email Account that you want to use in your Microsoft's Certification Profile. 

• If you are shown an error message, please select the option “MCP HOME” which will direct you to Your Dashboard. You can then copy and paste the same link into the search bar on step. IMAGE 

• Once you are on Your Dashboard, please copy and paste this link https://mcp.microsoft.com/mcp/home/migrate  on the same tab you are working on.  

After completing these steps, the Migration screen should come up. The website should look like this: IMAGE

It will ask you for these details:

• MCID:  

• Access Code:  

To protect personal information, these credentials are provided via Private Message.   

Please let us know if it works, we will be waiting for your confirmation.  

Keep in mind that if no response is received, this case will be closed and locked after two business days. 

Wishes, 

Hi Yasin.

In this case, the email you leave as the main or MSA in the migration process is @gmail.com, therefore, the Microsoft Learn profile only connects with this email and it is where they are all certified. In addition, @hotmail.com this email is only as contact email so your certificates will not be with this email.

To continue the process of linking accounts between your MS Learn and your Microsoft’s Certification Profile please follow the instructions in the link below:  

• Aligning accounts between Certification Profile and Learn Profile | Microsoft Docs 

Please keep in mind that personal email is required when you are accessing the Microsoft Certified Professional platform, and scheduling Certification Exams, not a partner or organization Email address.

Microsoft Certification profiles can be associated to a total of three E-mail addresses:

1. An E-mail address is used to register and sign into the Certification Dashboard (Personal).

2. An E-mail address that can be displayed in the Transcript and at the time of scheduling exams or modifying the Profile's information (referred to as Contact E-mail, this can be an organizational address).

3. An organizational E-mail address that is associated to apply discounts given by your organization.

Once you set up your MCP profile with a personal MS account, you can link the profiles through these resources:

• Vouchers and redeeming discounts | Microsoft Docs

• how to link or unlink a Microsoft Certification profile ID (MCID) to a Microsoft Partner Network (MPN) account.

Please keep in mind that if we do not hear back from you within two business days, we will close and lock this case.

Sincerely,

Hi Yasin.

We hope you find well!

To validate information, via private message. To proceed with your account, it needs to be Migrated. This process will help us to show your certificates and associate your account with the email address that you want to associate with.

Remember to make the process well, in Step 3 you must Access with a Microsoft account that has not been used in MS Learn, different to your Emails address.

To continue with this process, please follow these steps:

1.    Start a Microsoft Edge InPrivate browsing session (pressing the key combination Ctrl + Shift + N once the browser is open).

2.    Copy and paste this link into the private window’s address bar https://mcp.microsoft.com/mcp/home/migrate

3.    Access with a Microsoft account that has not been used in MS Learn, different to your email address (if you do not have one, we invite you to create one Here).

4.    If you are shown an error message, please select the option “MCP Home” which will direct you to Your Dashboard, after that you can copy and paste the same link on step 2 in the same search bar.

5.    After you have followed the previous link, it will open a new window to Your Dashboard, as shown in the image below. 

6. While being on Your Dashboard page, please delete the URL and paste this one: https://mcp.microsoft.com/mcp/home/migrate

7.    After pasting the URL and clicking on enter, you will see this website, please fill in the fields MC ID and Access code.

8.    Fill in the fields with the following information:  

o    MCID: 

o    Access Code: 

To protect personal information, these credentials are provided via Private Message.  In case we do not receive a response, the thread will be closed and locked in the next business day.

All the best,

Hi Yasin.

Thank you for the information provided in your last response. Please know that to continue with the resolution of your case and continue with the assistance, you should follow each step mentioned in the migration post.

For this, you must complete step 3: To link your Current Account, type a Microsoft Email Account into the login field.  The login must be one you have never used before in a Microsoft’s Certification Profile (If you do not have a login, we invite you to create one Here)

The information previously mentioned is because step 3 is a temporary process while we can complete the migration and leave the information that you prefer as primary* @hotmail.com. Remember that you can direct yourself to the Private Message using this link:

• Private Messages - Microsoft Community

After reviewing this feature, you can let us know if you have other concerns. We will be waiting for your comments if more questions arise.

We will be waiting for your reply with the Migration confirmation to be able to continue with the assistance. Consider that if we do not get any answer within the next two business days, the case will be concluded.

Best regards,

Hi Yasin.

We are happy to help you with this inquiry!

Your account is already connected with the Email Address that you prefer. To connect your Certification Profile to the Microsoft Learn platform, please follow the steps below:

1. Open your browser on InPrivate or Incognito mode.

2. Visit Microsoft Learn.

3. Sign in with the personal Microsoft account associated with your Certification Profile.

4. Click on your user icon, located at the upper right corner of the screen, and select "Profile."

5. Select the "Certifications" tab in the navigation menu, located at the left side of the screen.

6. Click the "Connect certification profile" button.

Please let us know if these steps worked for you, or if you run into any trouble. We will be happy to help.

We invite you to provide us with a PSR (Problem Steps Recorder), so we can evidence the situation.  

Problem Steps Recorder (PSR) is a feature to automatically capture steps on a computer. These steps include a picture of the screen during each selection and a text description of the selected areas. You can use the tool to save performed actions, such as repro steps, which can be provided to this support to troubleshoot or diagnose an issue. 

Please, take the next steps on your computer to reproduce the problem. You can pause the recording at any time and resume it later.  

• Select Start Record.

• Make sure to use an up-to-date browser. (e.g., Edge)  

• Clear cache and cookies (Steps here). Make sure you check Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete.

• On the Delete Browsing History window, make sure to uncheck Preserve Favorites, website data and check both Temporary Internet Files and Cookies; then click Delete. 

• Allow all third-party cookies through the browser settings.  

• Make sure that you have the latest version of the Edge browser or Internet explorer.  

• Open your Microsoft Edge Browser and begin a Microsoft Edge InPrivate browsing session by pressing the key combination Ctrl + Shift. 

• Go to Microsoft Learn

• Login into your Microsoft’s Learn Profile and attempt to visualize your Information. (The email used to Login should be visible in the PSR) 

• Select Stop Record. 

• In the Save As dialog box, type a name for the file, and then select Save. 

You will be able to use the PSR following the link specified for your operating system: 

• Windows: https://support.microsoft.com/en-us/help/22878/windows-10-record-steps  

• Mac:  https://support.apple.com/en-us/HT208721 

We really appreciate that you contacted us, and we would like to know if we can be of further assistance or if we shall proceed with the closure of this Forum. 

In case we do not receive a response, the thread will be closed and locked within the next business day.

Best regards,

Hi Yasin.

Thank you so much for being so active during this case!

Your certificate profile is already connected with the desired email, to continue delete the learn with the other email to connect it correctly; We leave you the details via private message.

• The system will prioritize an account associated to MS Learn.

  The next step for us to continue with your profile is deleting the Learn profile of the Certification Profile we specified via Private Message. For this, please follow the steps below:

  1. Start an In-Private browsing session to avoid any browser related issues.

  2. Sign into Microsoft Learn using the email address you do not want to use for Certification purposes.

  3. Access your learning dashboard by clicking the "Profile" option.

     • 

  4. Click the "Settings" option.

     • 

  5. Click "Delete Profile".

     • 

  Once the Learning Profile is deleted.

  1. Ensure your Certification Profile is connected to your Microsoft Learn | Microsoft Docs profile. (If you want to know how to do it, please refer to aligning accounts between Certification Profile and Learn Profile)

  Please let us know the result of the process.

  We are looking forward to your response. In case we do not receive a response, the thread will be concluded after two business days, once concluded you will not be able to reply through either channel.

  Best regards,