Charges I Want to Dispute and Be Refunded For

Hi Tom,

Thank you for contacting the Microsoft Community.

I value your commitment to taking Microsoft Exams and I understand that it must have been unsettling to discover a charge for practice tests you didn't knowingly purchase. It's understandable that you'd want to seek clarification and resolution swiftly. Let's work together to address this concern.

For us to deeply review, kindly respond through the private message I have initiated and provide us with the requested information for us to conduct a thorough investigation and proceed with further actions. This will also allow us to locate and verify your account.

Meanwhile, your proactive approach in reaching out to the Pearson VUE Support Team is highly appreciated. Since you mentioned that you have already took the practice test via Enterprise Skills Initiative: GetCertification microsoft.com, it is best to reach out to the ESI Support Team through your work email directly as they can collaborate with Pearson VUE to successfully reschedule your exam using the same discount. They typically respond within 3-5 business days. Please see our private message for their contact information.

Furthermore, the time and effort invested in scheduling an exam is something that should not be underestimated, and I want to make sure all your hard work will be worth it. Given how essential your time is, I can understand how disappointed you were with the whole experience.

Case: Training, Certification, and Program Support

Hi Kaycee,

I would like to discuss this with you over the phone. Below is my info.

Good callback number: ***removed***

Best time for a call (3 feasible time and date): (with time zone) anytime at 9:00 AM - 4::00 PM EST except for Friday's I'm available from 9:00 AM - 12::00 PM EST

(My availability: Mondays – Friday, between 5:30am – 5:30pm PST)

Regards,

Tom ***removed***

***removed***

**Personal information deleted by the moderator. Please see the Microsoft’s Community Code of Conduct for more information on how you can protect your privacy***

Hi Tom,

Thank you for your response.

Your cooperation and understanding with this matter is highly appreciated. Please be advised that since you mentioned that you have taken the practice test via Enterprise Skills Initiative, it is best to reach out to the ESI Support Team through your work email directly as they will be the one who can provide supporting assistance and look for other options or recommendations such as retaking the exam with the same discount. Please know that they typically respond within 3-5 business days. Please see our private message for their contact information.

Should you need further information or clarification, please do not hesitate to reach us out and I'll be more than happy to assist you.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Hi Tom,

I hope you are doing well.

As our main goal is to ensure that we got you well guided, I am sending you a follow up response to confirm if you require any additional information or clarifications and I'll be more than happy to assist you.

Otherwise, if this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond. If the resolution provided did not resolve the issue, please post a new question.

Hi Tom,

Thank you for your response.

We appreciate your proactive approach in getting in touch with the relevant team. For us to proceed with a follow up on your behalf, kindly provide us with the CASE ID on our private message so we may proceed with a follow up on your behalf.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Hi Tom,

Thank you for your response.

If you haven't contacted the ESI Support Team regarding this matter, it is best to reach out to the ESI Support Team through your work email directly as they can collaborate with Pearson VUE to successfully reschedule your exam using the same discount. They typically respond within 3-5 business days. Below is the contact information for the ESI Support Team.

They typically respond within 3-5 business days. Please see our private message for their contact information.

Should you need further information or clarification, please do not hesitate to reach us out and I'll be more than happy to assist you.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you. 

Hi Tom,

Since we have not received a response from you, we’ll proceed in closing and locking the case. Please note that once Private Messaging has been locked and closed, you cannot reply. If the resolution provided did not resolve the issue, please post a new question.

Warmly,