Cloud Ready Skills Refer Student verification case to Microsoft

Hello amir,

Thank you for contacting the Microsoft Community.

I will ensure that you receive the necessary information on how to verify yourself as a student and take advantage of your academic benefit. Additionally, I will continue to assist you if your student verification is approved after the Cloud Ready Skills deadline.

To proceed, you will need to identify yourself as a student in your certification profile by following the outlined instructions from the link below:

• Identify yourself as a student in your certification profile

Once done, please continue with verifying your academic status by selecting one of the following methods below:

Once you have completed the verification process, you will notice a green checkmark displayed next to your Student title. This checkmark indicates that you are now eligible to redeem the voucher provided by Cloud Ready Skills.

Please let me know if you run into issues by sharing with me the requested details I sent via private message.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, the thread will be closed and locked after one business day. Please be advised that after the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question.

Hello amir,

I understand that you've gone through the effort of submitting the required documents to Cloud Ready Skills, only to have the issue referred to Microsoft for resolution. Please be advised that you were referred back to Microsoft because the student verification should be done directly from your certification profile not with Cloud Ready Skills. The information to do this is available in my initial above.

To ensure we can assist you promptly, kindly provide us with your preferred callback details in our private message. This will allow me to thoroughly explain the situation and guide you through the process. Please know that we are dedicated to providing you with the best assistance possible. Rest assured, in the event that you get verified as a student and happen to miss the registration deadline for Cloud Ready Skills, we will explore all available options to help you.

I appreciate your understanding to this matter.

Kind regards,

Hi there,

I have follow your all above steps to verify the student status through certification profile.

Unfortunately they give an error " Your email account has already been used for verification this year. If you think this is an error. please contact support

I have attached my Admission Offer Letter from royal holloway university of london CLASSES Begin with September

Please verify the student status asap because I have to schedule the exam from cloud ready skill

Thanks

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***Personal information deleted by the moderator. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy. ***

Hello amir,

Thank you sharing your preferred callback details. I attempted to call you at 4:55 PM PST and it seems that I missed you.

I appreciate you for performing the steps I shared in my initial response for academic verification process. I also recognized that you encountered an error submitting your school details and documentation which prevented you from verifying your student status.

Since I will be able to call you by the next business day (Monday, June 19, 2023), I kindly request you to share with us a step-by-step screenshot of the incident you faced while verifying your academic status using the Problem Steps Recorder (PSR) (using Mac). It would be preferable if you could use the InPrivate Edge browser for this process. Please begin from the sign-in page and continue until you encounter the error, as this will help us identify the cause of the issue.

Rest assured that once we receive the screenshots, I will coordinate with our support team for further investigation. These screenshots will also serve as proof that you attempted to verify yourself as a student, enabling us to explore alternative options for scheduling your exams since you will miss the registration deadline for Cloud Ready Skills.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Hi there,

How would I upload video here, it won't allow me to upload the video

thanks

Hello amir,

To attach the steps recorder, please select the "Insert file" icon in our private message as shown in the sample image below:

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. Thank you.

Hi Ala_V

My Academic career is on stake due to Microsoft Technical Issues. However, it's been plenty of days trying to get upload the Quick Time Video file here Unfortunately it says larger file as I have attached below.

Therefore, I upload the video on Google Drive and paste the link here of both videos Please this time watch these both videos. in these videos I have identity technical issues from Microsoft.

On other hand. In video I have shared my Royal Hollow university of London Student Portal as well where I have shared Success full addmision acceptance from university in MS Information Security.

Further, There are 8 eight exams I have to schedules due to Microsoft technical issue I am unable to do therefore, I request to Microsoft issue the 8 exams vouchers in my Microsoft id or issue Vocher code So I could schedule the exam.

I have mentioned all the exam details in last messages.

both video completely identify the Microsoft issue.

Hello amir,

Thank you for sharing the requested details. 

Hello amir,

This is to let you know that I'm still in touch with our support team regarding your escalated case. Rest assured that I will keep you updated with any progress.

Thank you for your patience.

Kind regards,

Hello amir,

I wanted to reassure you that our support team is actively exploring options to address your escalated case. Please rest assured that they are working diligently to resolve the issue. I will keep you updated as soon as there is any new information available.

Kind regards,