Many months ago I passed an exam. At that time I believe I must have inadvertently (perhaps by an autocompleted field...?) associated an old or temporary outlook.com email address with my exam. I discovered this around a month ago with the help of a Microsoft agent who contacted me to try to resolve the issue of my missing credential. I was told that this could be resolved, but that the system which is used to resolve such issues was undergoing maintenance and would not be available for a few weeks.
Now, I have reached out to the same people at Pearson VUE that I initially contacted about my missing credentials and they are telling me to simply contact Microsoft directly. I asked them how to do that and they rereferred me to the FAQ page that has no contact information.
I have tried many times to recover the old account, but I simply can't recall the password and don't have any idea what other email address might be connected to the account.
Does anyone know how to get assistance with this matter?
PS - This is the second request for help on this matter. I was not able to open the response I received until after the second email informing me that I had only two days to keep the thread active - oops! Sorry for the inconvenience. Could you respond once more? Thanks!
