Credly certification not showing up on Microsoft learn profile

Hello Atjpatatatj.

Thank you for contacting Microsoft Community.

As we understand, you have not been able to view your Certificate on MS Learn.

We have started a Private Message where we will request details regarding your account to complete the evaluation process. You can access this private message on the top right corner of this page, as shown in the image below.

To protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates.

We look forward to your response. In case we do not receive an answer within two business days the thread will be closed and locked, and you will not be able to reply through either channel.

Best wishes,

Hello Atjpatatatj.

Hope this message finds you very well. Thank you for providing us with all the information requested.

“Our Microsoft Credentials team is currently working to improve the overall integration of Certiport and Microsoft credentials records. As a result of this work, we are temporarily unable to populate Certiport-earned certifications into Microsoft Learn profiles or merge Certiport and Microsoft Learn profile contents. We expect to complete our integration work in the coming months, at which time your Learn record will reflect all your Microsoft Certification activity.

In the meantime, please be aware that you are still able to manage your Certiport-earned certifications from your Certiport Test Candidate account where you can view and download and share your certificates and your Certiport transcript. We apologize for any inconvenience.”

In this case, what you can do is share your Certification or transcript on Certiport is:

Log in, change your role to Trial Candidate, and click on the "My Transcript" tab. Here you can view your score reports or print online copies of the certificates earned by clicking on the "PDF" links (only certificates that Certiport complies with can be printed). For additional information about transcripts and certificates, read the Using your test candidate profile page

Please let us know if you have any other questions, or if the assistance provided resolved your request, please indicate "Yes" to the question below and we will proceed with closing this thread. In case we do not receive a response, it will be closed and blocked within the next two business days.

Wishing you the best!

Hello Atjpatatatj.

Thank you so much for confirming everything was resolved. We are glad that we can help you with this matter. You are important to us, and we strive to provide you with the best service any time you need us.

We will close this case. However, if by any chance you need us again, please do not hesitate to contact us back. We will be happy to help.

Please note that once the Thread has been locked and closed, you cannot reply.

Additionally, we want to share with you these links: Renew your Microsoft Certification, Two words: free renewals - Microsoft Community Hub to keep you up to date with your renewals assessments.

Wishing you an amazing week,