Display discrepancy for XP counter in Microsoft Learn

Hello, Baz.

Welcome to Microsoft Community.

Based on your inquiry, we understand you need assistance with your XP points.

We would like to confirm that we have limited access to the Learn Platform, and we can only guide you to connect with their support line, which can only be reached through the Feedback forms in the bottom part of the Microsoft Learn support - Troubleshooting known issues | Microsoft Docs.

If your issue persists, please fill out a form and attach the error message (see image below).

To find a solution to your query, we recommend you contact the Learn Support via this link Microsoft Learn support, since they handle all the requests related with this portal, we can assure you they will provide you with specialized assistance and accurate answers to your inquiry.

Please note that our Team provides support related to MCP Profiles, and our access to Learn portal is limited.

To better assist you we kindly invite you to check some useful information through the following links: 

• Microsoft Learn frequently asked questions.

• Microsoft Learn support - Troubleshooting known issues.

Let us know if there is anything else we can do for you. In case we do not receive a response, the thread will be closed and locked after one business day.

Kind regards,

Hi Santiago,

Thank you for your reply.

I already submitted feedback on the Microsoft Learn Troubleshooting page. However, the page stated that all feedback is one-way only. As such, I have no way of knowing if/when my issue will be resolved.

Is there any alternative method of getting support for Microsoft Learn?

Regards,

Bharat

Hello, Baz.

We hope this message finds you well.

As stated before, we do not have access to the Microsoft Learn site and as much as we would like to assist you, our scope of action is limited in this matter.

For you to receive accurate assistance, please contact their Team by clicking on this links: Microsoft Learn support - Troubleshooting known issues | Microsoft Docs or Microsoft Support.

We have also shared two other support channels that might be of help in finding a solution to this inconvenient situation you are facing.

You can visit Azure Support Options | Microsoft Azure or write an email to techskillssupport@microsoft.com with all of the details so they can work out a solution for you.

We hope this information helps you. If no response is received, we will proceed to close and lock the case in the next business day.

Sincerely,

Hello Santiago,

Thanks for your response.

I have already sent feedback via https://docs.microsoft.com/en-us/learn/support/troubleshooting but as previously stated, this feedback is one-way only.

Checked the other two links you sent. Unfortunately, they are not applicable to Microsoft Learn.

I will try sending an email to *** Email address is removed for privacy ***

Regards,

Bharat

Hello again,

Tried emailing *** Email address is removed for privacy *** but apparently this address does not exist:

Do you have an alternative support contact for Microsoft Learn?

Regards,

Bharat

Hello, Baz.

Thank you for letting us know.

In that case, we highly recommend to leave the feedbacks in Microsoft Learn support so all the parties involved in this are aware of this situation.

From our side we do not have access to the learning courses, training and XP on Microsoft Learn.

Our team only provides support related to MCP Portal to make sure that our candidates receive their Certifications and everything work correctly on their profiles, any other platform is out of our scope.

If there is anything else that we can do for you, let us know. Otherwise, the case will be closed and locked after one business day.

Warm regards,

Hi Santiago,

I have already left feedback on https://docs.microsoft.com/en-us/learn/support/troubleshooting (please re-read my previous replies).

The problem is that this feedback is one-way only. I have no way of knowing whether my issue is being worked on or not.

Are there any other support options for Microsoft Learn?

Regards,

Bharat

Hi, Baz!

Thank you in advance for your collaboration and understanding, 

As mentioned, you have reached the Microsoft Certification Support Team which caters to inquiries and/or concerns related to certifications and exams benefits and requirements found within the Microsoft Learning Site.

We can only guide you to Microsoft Learn support - Troubleshooting known issues | Microsoft Docs this platform is out of our scope.

To receive Learn program assistance, you need to go to the following link:

Microsoft Learn help | Microsoft Docs

Also, we would like to share the following link for more information: Microsoft Learn frequently asked questions (FAQs) | Microsoft Docs

Otherwise, the case will be closed and locked after one business day.

Wishing you an excellent day,

Hi, Baz!

We have not been able to get a hold of you and we will have to proceed with the closure and locking of this Forum.

You are important to us and that is why we want to invite you to please contact us again if any questions or issues arise with your Certification Profile. You can easily do so by posting a new question.  

We wish we could be of more help, but if any additional assistance is needed, we will be happy to jump in and look.

Please keep in mind that once this case has been locked and closed, you cannot reply on either opened channel.

Best regards,