Environment for assessment test does not load properly

Hi LaDan,

Thank you for contacting the Microsoft Community.

I understand the challenges you encounter, especially when you’re trying to complete an assessment. Technical issue can be quite disruptive. Let me provide you with further information to have this resolved.

Based on the feedback we've received regarding issues encountered by our learners, it has come to our attention that many performance-related issues can be resolved by confirming that your computer meets the necessary system requirements and ensuring you have an sufficient bandwidth.

With this, kindly review the Assessment Lab System Readiness requirements, and take advantage of the Speed Test and Lab Orientation and Connectivity Check tools available on our Assessment lab frequently asked questions | Microsoft Learn page

With this, we asked you to retake the assessment, and if the issue persist, kindly provide the following information below so we can have this check with our Support Team.

• the Title of the Assessment:

• Lab Instance ID: That can be found in the Instructions tab of the lab. If you have launched the assessment, this is found in the instructions tab under "Troubleshooting."

• URL: Copy the entire URL of the problematic page and paste it in your response:

• Date/Time you encountered the issue:

• Description: Explain the primary issue:

I look forward to your response. Please note that if no response is received after three business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond.

Best Regards,

Hi Jan_C29,

I appreciate your quick response. Below please find my answers to the questions you asked. I am responding to them to the best of my knowledge and ability.

Once I clicked on the "Lab Orientation & Connectivity Check" link, a new page opened up on the browser (screenshot below).

It might be worthwhile to mention that when I tried to take the assessment test, earlier today, the lab environment and instruction panes were not expandable. They did not open in a new page and I could not resize them. They were stuck between the top and bottom of the "Assessment" page (screenshot below).

Below please find a screenshot from running a speed test. All features of the test pass with the "Excellent" status.

As you might know, I need to wait 72 hours before I can re-take the assessment! If it helps to expedite the process of resolving problems, I try to answer the questions that you asked regarding the test that I tried to take this morning.

• the Title of the Assessment: Build a natural language processing solution with Azure AI Language

• Lab Instance ID: That can be found in the Instructions tab of the lab. If you have launched the assessment, this is found in the instructions tab under "Troubleshooting." 41590346

• URL: Copy the entire URL of the problematic page and paste it in your response: This URL is not the exact address of the problematic page, but I thought it might give you some clue, so I am sharing it here. "https://learn.microsoft.com/en-us/credentials/applied-skills/build-natural-language-solution-azure-ai/results?snapshotId=51789681-22c0-48fe-8a7e-d6e535511527"

• Date/Time you encountered the issue: Wednesday morning - 6/12/2024

• Description: Explain the primary issue: The primary issues are:

  1. The assessment environment does not open in a new page

  2. I kept getting the alert "The connection to your lab machines appears to have been interrupted." along with a "Retry Connection" blue button.

  

I hope these pieces of information can help to resolve the problems before the 3-day wait time, when I can take the assessment for the 2nd time. Thanks again.

Best Regards,

LaDan

Hi LaDan,

I appreciate your prompt response and provideng your assessment details.

I recognize the significance of completing your assessment without any issues and ensuring a smooth experience. We have replicated your case on our end and verified that if your computer meets the system requirements, you are unlikely to experience any issues during your assessment.

In addition, we’ve found that most performance-related issues can be addressed by ensuring that your computer meets system requirements and that you have sufficient bandwidth. For guidance on preparing your computer to take an assessment lab, please visit the How Do I Prepare My Computer to Take an Assessment Lab? section page. In addition to having your system ready, visiting the System Requirements FAQs will provide you with more system requirements information.

Below are sections in the Assessment Lab Frequently Asked Questions that may help you succeed in completing the assessment:

• How can I see the quality of my connection to my lab?

• How will I be able to determine if my lab issue is related to connectivity?

• How do I fix assessment lab connectivity issues?

Your dedication in retaking the assessment is greatly appreciated. If you encounter the same issue with your assessment, please let us know

I look forward to your response. Please note that if no response is received after three business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond.

Best Regards,

Hi Jan,

Thanks for sharing the advice. I went through the provided instructions and guidance one by one and verified that my computer meets the system requirements.

I will take the assessment after the 3-day wait period and keep my fingers crossed that the lab launches properly this time!

Best Regards,

LaDan

Hi Jan,

It's Saturday night and I am trying to retake the assessment after the 3-day wait time. Unfortunately, I am experiencing the same problem as I faced in the first attempt. This time I have hard-wired my computer to my router, in the hopes of getting a better connection and a lower number for jitter. As you can see in the screenshot below all numbers meet the "excellent" status.

As per your instruction in your first response I am providing the information that you asked for, below.

• the Title of the Assessment: Build a natural language processing solution with Azure AI Language

• Lab Instance ID: That can be found in the Instructions tab of the lab. If you have launched the assessment, this is found in the instructions tab under "Troubleshooting." 41683669

• URL: Copy the entire URL of the problematic page and paste it in your response: https://learn.microsoft.com/en-us/credentials/applied-skills/build-natural-language-solution-azure-ai/assessment?snapshotId=f6427f53-0882-40ed-b670-931562c7c748

• Date/Time you encountered the issue: 6/15/2024 10:00 p.m.

• Description: Explain the primary issue: Same as before:

  1. The assessment environment does not open in a new page

  2. I kept getting the alert "The connection to your lab machines appears to have been interrupted." along with a "Retry Connection" blue button.  I keep clicking on the "Retry Connection" button to just getting it reappeared.

I'm adding a screenshot from the whole page, below, in case it might help to resolve the issue. For what it's worth, I also used both chrome and Microsoft Edge browsers to take the test. Results were the same.

I appreciate your helping me to get this technical problem resolved because I think I have a very limited time to retake the assessment test. Based on what I see on the page, I have time till June 21st to take the test.

Best Regards,

LaDan

Hi LaDan,

I appreciate your prompt response.

I understand the difficulties you’ve been facing with the assessment, and I appreciate your patience in this matter. I want to assure you that your issue has been escalated to our Support team. They are currently reviewing your case and working diligently to resolve it.

In addition, based on the screenshot you provided, it appears there may have been some confusion. The screenshot refers to the “Registration | Microsoft Learn Challenge: Build Edition”, not the “Build a Natural Language Processing Solution with Azure AI Language” assessment.

Please note that the waiting period for retaking assessments is typically 3 days. After this period, you should be able to attempt the assessment again.

We understand how important this assessment is for you and we’re committed to providing a solution as quickly as possible. 

Best Regards,

Hi Jan,

Thanks for escalating the issue to your support team. Can you give me an estimate as to when I would hear back from them. Thanks.

As for the last screenshot that I added to my message, yes it is from the registration page. It does NOT refer to the assessment page. I added that screenshot to emphasize the fact that I have until June 21st to take the test. I wanted to urge you to resolve the issue as fast as you can because time is of the essence. I only added it to highlight "June 21,2024"

To avoid any confusion, I am adding a screenshot of what I wrote in my last post with my intention highlighted. I only wanted to emphasize on the deadline in the hopes of getting some help faster.

Hope this explanation cleared any confusion.

Best Regards,

LaDan

Hi LaDan,

I appreciate your prompt response.

I understand your urgency and the importance of resolving the issue before June 21, 2024. I appreciate your patience and cooperation in this matter.

As for the estimated time to hear back from the support team, it typically varies depending on the complexity of the issue. However, rest assured that your issue has been escalated and they will reach out to you as soon as possible.

Thank you for your understanding.

Best Regards,

Hi Jan,

It's Thursday night on 6/20/2024. I have not heard back from the support team as of now. I assume tomorrow is the last day for taking the assessment test, unless I am wrong on that assumption. Therefore, there is no luck for me to take the test.

Hope my failed experience of taking the test gives the support team some clue to prevent it from happening for others who try to take the test in the future.

Best Regards,

LaDan

Hi LaDan,

I understand how crucial it is for you to access the assessment.

Upon reviewing the latest update, I would like to inform you that the "Build a natural language processing solution with Azure AI Language" assessment will not conclude tomorrow. There have been no further updates regarding the unavailability of the assessment, so you can still retake it after the 72 hour waiting period.

We apologize for any inconvenience this delay may have caused you. Please be assured that our Support Team is actively investigating your issue, and we will provide you with an update as soon as we receive more information from them.

Best Regards,