Error code: 40315; Phone number not passing security checks

Hello, Srujan!

Thank you for contacting Microsoft's Community.  

Based on your inquiry, we understand that you are getting an error while trying to get an ES subscription. We will be happy to help you.

Please know that you have reached the MCP Support which covers inquiries and/or concerns related to certifications and exams benefits and requirements found within the Microsoft Certification Dashboard.

At this moment we have verified that your inquiry is not related to your Microsoft's Certification Profile. Please note that we don't have access to the Microsoft Windows Game/Office 365 or any subscription, as we provide support only for the Microsoft Certification platform.

However, we can connect you with the Microsoft subscriptions support, which can be reached on the link below:

If your subscription issue is for Microsoft 365:

• Microsoft 365 Customer Service and Support - Microsoft Support

If your subscription is for Xbox:

• Xbox Support

If your subscription is regarding another Microsoft product you can contact the team in charge of the product with the following link:

• Contact - Microsoft Support

We hope this is useful to you, if there is anything else we can do for you, please do not hesitate to stay connected with us.

If this solves your problem, please indicate “Yes” to the question and the thread will automatically be closed and locked. In case we do not receive a response, it will be closed and locked after one business day.

Best Regards,

Hello, Srujan!

Since we have not received a response from you, we will proceed in closing and locking this case. If you still require assistance, please post a new question. We will be happy to jump in and take a look.

Please keep in mind that once this case has been locked and closed, you cannot reply in either channel.

Wishing you the best,