ESI | Discount usage: Unable to use voucher code the voucher is Expired and can no longer be used.

Thank you for contacting the Microsoft Community.

I understand how significant it is for you to utilize your discount voucher. Please rest assured that I am here to assist you.

To proceed, in order for me to locate your profile and verify your voucher, kindly provide requested information in private message that I initiated.

Please be advised, that voucher codes come with specific terms and conditions, such as the requirement to schedule and take the exam before the expiration date. I also suggest reaching out to the voucher code provider to check if an extension of its validity is possible.

However, since you mentioned that the voucher is an ESI voucher, if you are an active ESI learner (part of an organization affiliated with the Enterprise Skills Initiative), please reach out to the ESI Support Team. They handle queries from active learners, including exam-related concerns and the use of company discounts. They will provide you with options and recommendations. Refer to the contact information provided in the Private Message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question. Thank you.

Regards,

I hope you're doing well.

Thank you for the information you provided in private message.

Upon review, yes, we found that your voucher has already expired. Please see the details in the private message.

In addition, we also found that the voucher is an ESI voucher. With this, you must contact ESI support team. They handle queries from active learners, including exam-related concerns and the use of company discounts and vouchers. They will provide you with options and recommendations. Refer to the contact information provided in the Private Message.

I look forward to your response. Please note that if no response is received after two business days, the case will be closed and locked. After the case is locked, we will no longer be able to respond, even through Private Messages. If the resolution provided did not resolve the issue, please post a new question. Thank you.

Regards,